Warranty Administrator

Perfect Placement UK Ltd; Llanwern; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Performance-based bonus

Holiday entitlement 22 days + 8 bank-h

Job summary

Perfect Placement UK Ltd in Newport is recruiting a skilled Warranty Administrator to join a reputable multi-franchise dealership group serving three brands. You will manage warranty claims, liaise with manufacturers, and support five Service Advisors, with a Monday–Friday 8:30–17:00 schedule and a competitive benefits package.

Salary up to £30,000, plus bonus and perks. This is an excellent opportunity to develop your automotive career within a large dealership group with strong progression

Qualifications

• Previous experience in automotive warranty administration or a similar administrative role within the motor trade.
• Knowledge of warranty procedures and manufacturer policies.
• Strong organisational skills with the ability to manage conflicting priorities.
• Excellent interpersonal skills for developing relationships with colleagues and customers.
• Able to work efficiently in a fast-paced environment.
• Valid UK driving licence with minimal points.
• Ideally based in Treforest region or within a reasonable commuting distance of Newport.

Responsibilities

• Preparing and submitting warranty claims to manufacturers for payment.
• Checking weekly statements, querying overdue claims, and resolving discrepancies.
• Ensuring warranty documentation aligns with manufacturer guidelines.
• Preparing accurate invoices and warranty claims, managing open times and job card write-ups.
• Completing repair order documentation accurately and comprehensively.
• Ensuring all policy claims are processed promptly and reimbursements are correct.
• Maintaining control over returned displaced material.
• Reconciling warranty credits and resolving discrepancies efficiently.
• Supporting the team with administrative tasks related to vehicle warranty claims.

Skills

Warranty administration

Customer service

Organisational skills

Job description

We are currently recruiting on behalf of our client for a highly skilled Warranty Administrator to join their reputable multi-franchise dealership in Newport.

The successful candidate will be responsible for managing the warranty process across three franchises, supporting a team of five Service Advisors.

This is a fantastic opportunity for an experienced automotive professional seeking a long-term career with a well-established dealership group operating throughout South West England and South Wales.

Benefits for the successful Warranty Administrator:

• Salary up to £30,000 per annum, dependent on experience
• Performance-based bonus scheme - 22 days’ annual holiday plus 8 bank holidays
• Discounted car purchase programme for you and your family
• Cycle to work scheme
• Healthcare provisions and hospitality/event perks
• Excellent career progression opportunities within a large, reputable dealership group
• Monday to Friday working hours, 8:30am to 5:00pm, with a 30-minute unpaid lunch break Duties of the Warranty Administrator:
• Preparing and submitting warranty claims to manufacturers for payment
• Checking weekly statements, querying overdue claims, and resolving discrepancies
• Ensuring warranty documentation aligns with manufacturer guidelines
• Preparing accurate invoices and warranty claims, managing open times and job card write-ups
• Completing repair order documentation accurately and comprehensively
• Ensuring all policy claims are processed promptly and reimbursements are correct
• Maintaining control over returned displaced material
• Reconciling warranty credits and resolving discrepancies efficiently
• Supporting the team with administrative tasks related to vehicle warranty claims

Requirements of the Warranty Administrator:

• Previous experience in automotive warranty administration or a similar administrative role within the motor trade
• Knowledge of warranty procedures and manufacturer policies
• Strong organisational skills with the ability to manage conflicting priorities
• Excellent interpersonal skills for developing relationships with colleagues and customers
• Able to work efficiently in a fast-paced environment
• Valid UK driving licence with minimal points
• Ideally based in the Treforest region or within a reasonable commuting distance of Newport This is an exceptional opportunity to join a reputable dealership within a thriving automotive group.

At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,700 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).