Warranty Administrator

Jago Consultants; Greater London; On-site; GBP 27,000 - 29,000; Full time

Job summary

Jago Consultants is seeking a Warranty Administrator for a main car dealership in Sutton, near Croydon, South London. The role centers on accurate submissions of warranty and goodwill claims and daily monitoring of warranty reports, plus maintaining records of submissions, credits and rejections.

You will work with technicians, service reception and manufacturers’ representatives, ensuring adherence to dealership policies and warranty procedures.

Qualifications

• Previous experience within the motor trade is essential for this Warranty Administration role.

Responsibilities

• To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports
• Ensure all administrative functions within the warranty department are carried out in accordance with company policies
• Administer warranty policy in the best interests of the dealership, manufacturer and customer
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
• Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
• Maintain knowledge on all warranty procedures and documentation
• Support other staff members on all warranty related matters

Skills

Warranty administration

Motor trade experience

Job description

Warranty Administrator needed by Automotive Motor Garage. Previous experience within the motor trade is essential for this Warranty Administration role.

Salary 27k – 29k / Monday to Friday / Sutton nr Croydon in South London on the Surrey Border

Our client is a main car dealership looking to recruit an experienced, Warranty Administrator for their car dealership.

Warranty Administrator Role:

• To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports
• Ensure all administrative functions within the warranty department are carried out in accordance with company policies
• Administer warranty policy in the best interests of the dealership, manufacturer and customer
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
• Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
• Maintain knowledge on all warranty procedures and documentation
• Support other staff members on all warranty related matters

About You:

• Organised and efficient to deal with the volume of paper work
• Friendly and approachable, you will be expected to offer advice and corrective feedback to both technicians and service reception
• Disciplined with a passion for attention to detail