Warranty Administrator

Jago Consultants; Canterbury; On-site; GBP 25,000 - 31,000; Full time

Job summary

Jago Consultants is seeking an experienced Warranty Administrator for a main car dealership in Canterbury, Kent. The role focuses on accurate submissions of warranty and goodwill claims and maintaining warranty records, with a Monday-to-Friday schedule.

The successful candidate will join a busy warranty team, ensuring compliance with policy, keeping staff informed of recall campaigns, and supporting colleagues on all warranty-related matters. Salary is circa 28k depending on experience.

Qualifications

• Experience in warranty submissions and processing is required.
• Good understanding of warranty policies and goodwill procedures.
• Excellent record-keeping and attention to detail.

Responsibilities

• Submit warranty and goodwill claims accurately on a daily basis and monitor reports.
• Carry out warranty department administration in line with policies.
• Maintain records of submissions, credits, rejections and customer contributions.
• Inform staff of recall campaigns and changes in procedures.
• Ensure records are correctly completed when warranty is diagnosed.
• Maintain relations with staff, repairers and manufacturers' reps.
• Keep knowledge up to date on warranty procedures and documentation.
• Support colleagues on all warranty related matters.

Skills

Warranty administration

Motor trade experience

Job description

Warranty Administrator needed by Automotive Motor Garage. Previous experience within the motor trade is essential for this Warranty Administration role.

Salary circa 28k / Monday to Friday / Canterbury in Kent

Our client is a main car dealership looking to recruit an experienced, Warranty Administrator for their car dealership.

Warranty Administrator Role:

• To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports
• Ensure all administrative functions within the warranty department are carried out in accordance with company policies
• Administer warranty policy in the best interests of the dealership, manufacturer and customer
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
• Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
• Maintain knowledge on all warranty procedures and documentation
• Support other staff members on all warranty related matters

About You:

• Organised and efficient to deal with the volume of paper work
• Friendly and approachable, you will be expected to offer advice and corrective feedback to both technicians and service reception
• Disciplined with a passion for attention to detail
• Be a professional, enthusiastic and experienced individual

Offering a very competitive salary depending on experience