Warranty Administrator

Jago Consultants; Basingstoke; On-site; GBP 20,000 - 26,000; Part time

Job summary

Automotive Motor Garage in the Basingstoke area is seeking a Warranty Administrator on either a part-time or full-time basis. Previous experience in the motor trade is essential for this role, with salary negotiable depending on experience.

The successful candidate will manage warranty submissions, maintain records, and support staff across warranty matters. Join a busy garage environment and contribute to smooth warranty operations, liaising with technicians, service reception and

Qualifications

• Essential motor trade experience.
• Ability to manage volume of paperwork with accuracy.
• Professional, calm and detail-oriented approach.

Responsibilities

• Submit warranty and goodwill claims accurately daily and monitor reports.
• Carry out warranty department admin in line with company policies.
• Administer warranty policy in dealership's and manufacturer’s best interests.
• Keep records of warranty submissions, credits, rejections and goodwill contributions.
• Inform staff of recall campaigns and changes in procedures.
• Ensure frontline staff record warranty diagnoses correctly.
• Maintain relationships with staff, repairers and manufacturers’ reps.
• Keep knowledge up-to-date on warranty procedures and documentation.
• Support staff on all warranty-related matters.

Skills

Motor trade experience

Organised

Attention to detail

Customer service

Job description

Part Time or Full Time Warranty Administrator needed by Automotive Motor Garage in the Basingstoke area. Previous experience within the motor trade is essential for this Warranty Administration role. The position is either Part Time or Full Time.

Salary negotiable depending on experience.

Our client is a motor vehicle garage looking to recruit a Warranty Administrator.

Warranty Administrator Role:

• To ensure accurate submissions of warranty and goodwill claims on a daily basis and monitor warranty reports
• Ensure all administrative functions within the warranty department are carried out in accordance with company policies
• Administer warranty policy in the best interests of the dealership, manufacturer and customer
• To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
• Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
• Ensure that all frontline staff complete the records correctly when warranty is diagnosed on a vehicle
• Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives
• Maintain knowledge on all warranty procedures and documentation
• Support other staff members on all warranty related matters

About You:

• Organised and efficient to deal with the volume of paper work
• Friendly and approachable, you will be expected to offer advice and corrective feedback to both technicians and service reception
• Disciplined with a passion for attention to detail
• Be a professional, enthusiastic and experienced individual

Salary negotiable depending on experience.

Warranty Administrator Basingstoke, GB