Warranty Admin Apprentice — Automotive Claims & Invoicing

Stellantis &You UK; Orpington; On-site; GBP 15,069 - 18,418; Full time

Benefits offered by this job

Company Car Scheme

Discounts on cars and aftersales

Pension contributions up to 7%

Annual leave 22–26 days + bank hols

Reward Gateway access

Family-friendly policies

Employee Assistance Programme

Occupational Health support

Personal accident insurance

Training opportunities

Shared Incentive Plan

Health Cash Plan

Job summary

Stellantis &You UK is seeking an experienced Warranty Administrator based in Orpington. You will invoice warranty claims and ensure job cards meet Stellantis quality standards, while maintaining documentation for audits and managing warranty debtors.

The role requires a minimum of two years’ experience, strong communication skills, and proficiency with a Dealer Management System plus Outlook/Excel. Training and career development opportunities are offered within a comprehensive benefits package.

Qualifications

• Strong communication skills and comfort speaking with people.
• Minimum of two years’ experience as a Warranty Administrator.
• Experience using a Dealer Management System; Autoline is a plus.
• Proficiency with Outlook, Word and Excel.

Responsibilities

• Invoice all warranty claims and ensure job cards are quality compliant with Stellantis standards.
• Ensure job cards are documented and paperwork managed for audits.
• Check claims to ensure all claims are paid.
• Manage all warranty debtors.
• Manage warranty parts returns in a timely manner.
• Coach technicians and customer advisors in processes and procedures.
• Inform the Service Manager of any process or quality issues.
• Assist Finance in duties as required by the Financial Controller.
• Register all warranty policies.
• Keep up with apprenticeship programme and complete all work expected.

Skills

Communication

Customer service

Education

NVQ Level 2 in Customer Service Practitioner

Tools

Dealer Management System

Autoline

Outlook

Word

Excel

Job description

Stellantis &You UK is seeking an experienced Warranty Administrator based in Orpington. You will invoice warranty claims and ensure job cards meet Stellantis quality standards, while maintaining documentation for audits and managing warranty debtors.

The role requires a minimum of two years’ experience, strong communication skills, and proficiency with a Dealer Management System plus Outlook/Excel. Training and career development opportunities are offered within a comprehensive benefits package.