Apprentice Warranty Administrator

Stellantis &You UK; Orpington; On-site; GBP 15,069 - 18,418; Full time

Benefits offered by this job

Company Car Scheme

Discounts on cars and aftersales

Pension contributions up to 7%

Annual leave 22–26 days + bank hols

Reward Gateway access

Family-friendly policies

Employee Assistance Programme

Occupational Health support

Personal accident insurance

Training opportunities

Shared Incentive Plan

Health Cash Plan

Job summary

Stellantis &You UK is seeking an experienced Warranty Administrator based in Orpington. You will invoice warranty claims and ensure job cards meet Stellantis quality standards, while maintaining documentation for audits and managing warranty debtors.

The role requires a minimum of two years’ experience, strong communication skills, and proficiency with a Dealer Management System plus Outlook/Excel. Training and career development opportunities are offered within a comprehensive benefits package.

Qualifications

• Strong communication skills and comfort speaking with people.
• Minimum of two years’ experience as a Warranty Administrator.
• Experience using a Dealer Management System; Autoline is a plus.
• Proficiency with Outlook, Word and Excel.

Responsibilities

• Invoice all warranty claims and ensure job cards are quality compliant with Stellantis standards.
• Ensure job cards are documented and paperwork managed for audits.
• Check claims to ensure all claims are paid.
• Manage all warranty debtors.
• Manage warranty parts returns in a timely manner.
• Coach technicians and customer advisors in processes and procedures.
• Inform the Service Manager of any process or quality issues.
• Assist Finance in duties as required by the Financial Controller.
• Register all warranty policies.
• Keep up with apprenticeship programme and complete all work expected.

Skills

Communication

Customer service

Education

NVQ Level 2 in Customer Service Practitioner

Tools

Dealer Management System

Autoline

Outlook

Word

Excel

Job description

• Location: Grabex Windows, Murray Road, Orpington, BR5 3QY
• NVQ Level 2 in Customer Service Practitioner
• Base salary of £16,744
• Manufacturer owned dealership opportunity.
• September 2026 intake

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.

Additional Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.

Role Overview:

As a Warranty Administrator you will be expected to invoice all warranty claims and ensure all job cards are quality compliant with Stellantis standards.

In this role you will also:

• Ensure job cards are correctly documented and all paperwork is properly managed and filed correctly to assist with audits.
• Check claims to ensure all claims are paid accordingly.
• Manage all warranty debtors.
• Manage warranty parts return in a timely manner.
• Coach technicians and customer advisors in processes and procedures.
• Inform the Service Manager any issues in process or quality
• Assist and support the Finance department in their duties as and when required by the Financial Controller.
• Register All Warranty Policies.
• Keep up with your apprenticeship programme and complete all work expected from you.

We are looking for an experienced Warranty Administrator with a minimum of two years’ experience as a Warranty Administrator. You need to have strong communication skills and be willing and comfortable speaking with people. You will have demonstrable experience using a Dealer Management System, Autoline experience would be an advantage. You will also be able to work with Outlook, Word and Excel.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.