Warm Guest Experience Associate (Reception)

Hilton; Newcastle upon Tyne; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Incredible travel perks

Food and beverage discounts

Free meals on duty

Generous holiday allowance

Employee Stock Purchase Programme (ESG

Pension scheme

High street discounts

Mental health resources

Career development opportunities

Job summary

Hilton in Newcastle upon Tyne is seeking a Receptionist to warmly welcome guests, manage check-in and check-out, and share local knowledge to enhance every stay. This 24-hour contract requires flexibility across shifts, including weekends, to ensure guest satisfaction.

You will engage guests with Hilton's renowned hospitality, promote services, and coordinate with the team to deliver memorable experiences. The role offers competitive pay (£12.71/hour) and a range of employee benefits through

Qualifications

• A passion for spreading the light and warmth of Hospitality, acting with Integrity.
• Leadership, teamwork, ownership and a proactive mindset.
• Committed to delivering memorable guest experiences in a fast-paced hotel environment.

Responsibilities

• Deliver a warm welcome by greeting guests on arrival and completing the check-in process.
• Support smooth check-out by verifying charges, processing payments and issuing receipts.
• Provide hotel and local knowledge to answer inquiries about rooms, rates and nearby attractions.
• Promote hotel services and amenities to maximise guest satisfaction and revenue.
• Respond to guest requests with care, resolving concerns promptly and professionally.

Job description

Hilton in Newcastle upon Tyne is seeking a Receptionist to warmly welcome guests, manage check-in and check-out, and share local knowledge to enhance every stay. This 24-hour contract requires flexibility across shifts, including weekends, to ensure guest satisfaction.

You will engage guests with Hilton's renowned hospitality, promote services, and coordinate with the team to deliver memorable experiences. The role offers competitive pay (£12.71/hour) and a range of employee benefits through