Night Guest Service Assistant

Nights - HBH Newcastle; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Permanent contract

Paid breaks

Hilton Team Member Travel Program

Training platform

Wellbeing app

BHN Extras – prepaid shopping card

Eye care voucher

Job summary

Hampton by Hilton Newcastle is seeking a Guest Service Assistant to work night shifts. The role is 16–24 hours per week across 2 or 3 shifts, including midweek, weekends and bank holidays. A confident communicator with personality is desired to join the team.

Experience in hospitality, ideally in a hotel, bar or restaurant, and knowledge of hotel reservation systems are preferred. The position offers a permanent contract and benefits through Hilton's Travel Program and Wellbeing initiatives.

Qualifications

• Experience in the hospitality industry, ideally in a hotel, bar or restaurant.
• Knowledge of hotel reservation systems.

Responsibilities

• Work across departments including reception, bar and kitchen.
• Check guests in and out and manage bills and payments.
• Serve alcohol, soft drinks, hot drinks and snacks.
• Prepare and serve food from a small menu.
• Set up and serve the breakfast buffet.
• Overnight cleaning of public areas.
• Assist guests and create positive experiences.

Skills

Hospitality experience

Customer service

Communication skills

Tools

Hotel reservation systems

Job description

Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work Nightshifts.

The perfect candidate will have experience in the hospitality industry, ideally having worked in a hotel, bar or restaurant. This role is for 16-24 hours per week across 2 or 3 shifts and will include midweek, weekends and bank holidays.

We want a confident communicator who brings personality and shine to our team

Main Roles & Responsibilities

• Working across all departments of the hotel including reception, bar & kitchen.
• Checking guests in/out and managing bills & payments.
• Serving alcohol, soft drinks, hot drinks & snacks.
• Prepare and serve food from a limited simple menu.
• Prepare and set up the breakfast buffet.
• Overnight cleaning in the public areas of the hotel.
• Helping guests & creating positive experiences.
• Follow all food safety, licensing and health and safety policies to work safely.

You will have 'Hamptonality'

• Great energy and a can-do attitude.
• Great team player, and you love chatting with guests.
• Skilled multitasker who can balance hard work with great service.
• Clear communicator fluent in English (and other languages a plus!)

Useful Experience

• Hotel reception or similar experience in the hospitality industry.
• Knowledge of hotel reservation systems.

Perks

• Permanent contract with salary exceeding national living wage.
• Paid breaks for shifts that exceed 6 hours.
• Hilton Team Member Travel Program, giving discounted stays across 7,000+ hotels. worldwide. Including 50% off food & drink.
• Hilton University platform and FLOW for all training requirements.
• WeCare app – to support your mental, physical, social and financial wellbeing.
• BHN Extras! -bYond prepaid shopping card, discounted digital gift cards.
• Eye Care voucher scheme – for free eye tests and help towards prescription glasses.