Night Guest Services Associate

Harri; United Kingdom; Remote; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Permanent contract

Paid breaks for long shifts

Team Member Travel Program

Hilton University training

WeCare wellbeing app

BHN Extras prepaid card

Eye care voucher

Job summary

Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work night shifts. The role is 16-24 hours per week across 2 or 3 shifts, including midweek, weekends and bank holidays. You will greet guests, handle check-in/out, serve drinks and light food, and help setup breakfast with a strong emphasis on guest satisfaction.

We value energetic team players with good communication skills who can multitask and maintain high service standards while following all safety policies.

Qualifications

• Experience in hospitality industry, preferably hotel, bar or restaurant.
• Knowledge of hotel reservation systems.
• Fluent English, additional languages a plus.

Responsibilities

• Check guests in/out and manage bills and payments.
• Serve alcohol, soft drinks, hot drinks and snacks.
• Prepare and serve food from a limited menu and set up breakfast buffet.
• Overnight cleaning in public areas and assist guests to ensure a positive experience.
• Follow food safety, licensing and health & safety policies.

Skills

Communication

Teamwork

Guest service

Multitasking

Tools

Hotel reservation systems

Job description

Hampton by Hilton Newcastle is recruiting a Guest Service Assistant to work night shifts. The role is 16-24 hours per week across 2 or 3 shifts, including midweek, weekends and bank holidays. You will greet guests, handle check-in/out, serve drinks and light food, and help setup breakfast with a strong emphasis on guest satisfaction.

We value energetic team players with good communication skills who can multitask and maintain high service standards while following all safety policies.