Night Front Desk & Guest Experience Specialist

Glasgow Westerwood Hotel, Spa & Golf Resort; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club

Golf discounts

QHotels discounts

Family & Friends discounts

Training & qualifications support

Learning & development

Employee Assistance Program

Refer a friend

Free parking

Job summary

Glasgow Westerwood Hotel, Spa & Golf Resort in Cumbernauld, just outside Glasgow, is seeking a night Receptionist to greet guests, manage arrivals and departures, and resolve guest queries with warmth and professionalism.

You’ll work with minimal supervision, maintain a courteous, friendly attitude, and contribute to a smooth night-time operation while delivering guest-focused service in a busy hospitality environment.

Qualifications

• Ability to work with minimum supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Night shift reception management at a busy hotel.
• Greet guests on arrival and assist with check-ins and check-outs.
• Handle guest inquiries and complaints with professionalism.
• Maintain guest satisfaction throughout their stay.

Job description

Glasgow Westerwood Hotel, Spa & Golf Resort in Cumbernauld, just outside Glasgow, is seeking a night Receptionist to greet guests, manage arrivals and departures, and resolve guest queries with warmth and professionalism.

You’ll work with minimal supervision, maintain a courteous, friendly attitude, and contribute to a smooth night-time operation while delivering guest-focused service in a busy hospitality environment.