Guest Experience Front Desk Receptionist

Lochardil House; Inverness; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Accommodation discounts

Professional development

EyeMed

Cycle scheme

Retail/Entertainment discounts

Employee assistance program

Refer a Friend

Job summary

Lochardil House is seeking a friendly receptionist to join our team in Inverness. You will welcome guests, manage check-ins and check-outs, and handle reservations with a focus on exceptional service. Flexibility to work evenings and weekends is required to maintain outstanding guest experiences.

We value a warm, professional demeanour, strong organisational skills, and proficiency with hotel software and MS Office. 1-2 years in hospitality preferred; full-time position with competitive benefits.

Qualifications

• Previous experience in a similar hospitality role.
• Excellent communication and interpersonal skills.
• Warm and welcoming personality.
• Strong organisational abilities and attention to detail.
• Proficiency with hotel management software.
• Proficiency in Microsoft Office.
• Ability to multitask during busy periods.
• Flexible to work evenings and weekends.
• Professional appearance and demeanor.

Responsibilities

• Welcome guests and check them in/out.
• Manage reservations and guest requests.
• Provide exceptional customer service.
• Be the first point of contact for our guests.

Skills

Hospitality experience

Communication skills

Welcoming demeanor

Organisational skills

Hotel software

MS Office

Multitasking

Professional appearance

Flexible hours

Tools

Hotel management software

Microsoft Office

Job description

Lochardil House is seeking a friendly receptionist to join our team in Inverness. You will welcome guests, manage check-ins and check-outs, and handle reservations with a focus on exceptional service. Flexibility to work evenings and weekends is required to maintain outstanding guest experiences.

We value a warm, professional demeanour, strong organisational skills, and proficiency with hotel software and MS Office. 1-2 years in hospitality preferred; full-time position with competitive benefits.