Warehouse Team Leader: Drive Operational Excellence

Kuehne Nagel; Telford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Employee discounts

Job summary

Kuehne+Nagel in the United Kingdom is seeking an experienced Team Leader for our Contract Logistics operations in Telford. You will guide a team, design processes, and drive projects to keep goods moving efficiently and accurately.

The role focuses on supervising daily warehouse activities, coordinating with customers and suppliers, and delivering against performance targets while maintaining high safety and quality standards.

Qualifications

• Previous supervisory or team leadership experience.
• Experience working towards performance targets and service objectives.
• Competent in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong communication, organisational, and interpersonal skills.

Responsibilities

• Manage warehouse administration activities to ensure all operational systems, processes, and compliance requirements are completed accurately and efficiently.
• Liaise closely with customers and suppliers to coordinate booking-in procedures, resolve queries, and maintain effective working relationships.
• Plan and prioritise daily workloads to ensure operational targets are achieved, while effectively managing time and attendance matters across the team.
• Monitor, review, and report on internal and external KPIs, driving continuous performance improvements and ensuring service level expectations are consistently met.
• Build and maintain positive relationships with customers, colleagues, and stakeholders, responding professionally to requests and promoting effective cross-functional collaboration.
• Foster a positive team environment by encouraging employee engagement, participation, and teamwork, while providing regular feedback and clear communication to support individual and operational success.
• Ensure full compliance with all JSP requirements, maintaining accurate controls and processes for returned, damaged, and non-conforming stock.
• Coordinate stock deployment across multiple sites as required to support operational and customer requirements.
• Produce weekly operational reports by analysing Warehouse Management System (WMS) data, providing insights to support informed decision‑making and performance management.
• Actively contribute to continuous improvement initiatives by identifying opportunities to enhance processes, productivity, and service delivery.
• Operate in accordance with trained work instructions, standard operating procedures, and associated documentation, including ABC Modules and Work Instructions (WI).
• Comply with all health, safety, and safe working practices, ensuring accidents, hazards, near‑misses, and incidents are reported promptly and in line with company procedures.

Skills

Team leadership

Performance targets

MS Office

Communication skills

Independent worker

Tools

JDA/Dispatcher

Microsoft Excel

Outlook

Job description

Kuehne+Nagel in the United Kingdom is seeking an experienced Team Leader for our Contract Logistics operations in Telford. You will guide a team, design processes, and drive projects to keep goods moving efficiently and accurately.

The role focuses on supervising daily warehouse activities, coordinating with customers and suppliers, and delivering against performance targets while maintaining high safety and quality standards.