Delivery Operations Leader - Team, KPIs & Customer Service

Selco; Bradford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Pension Scheme

EarlyPay

Life Assurance

Gym Discounts

Job summary

Selco Builders Warehouse in the United Kingdom is seeking a Delivery Team Leader to guide a high-performing team of HGV and van drivers, pickers and loaders. You’ll plan outbound deliveries to ensure orders arrive on time, in full and to the required quality.

You’ll drive excellent customer service, manage delivery performance and cost controls, coach the team, and support branch operations as the most senior on duty when required. 37.5 hours per week.

Responsibilities

• Lead and develop a high-performing delivery team including drivers and pickers/loaders.
• Plan and manage outbound deliveries to meet on-time, in-full and quality standards.
• Coordinate safe, accurate picking and loading of customer orders.
• Manage delivery performance, driver behaviours, compliance and costs to hit KPIs.
• Ensure safe capacity and a compliant working environment.
• Drive customer service excellence and identify opportunities to boost sales and loyalty.
• Coach and support the team to improve capability and performance.
• Support branch management and act as senior on duty when required.
• Hours: 37.5 per week.

Skills

Delivery team leadership

Planning & scheduling

Customer service

Coaching & development

Performance management

Budget/cost controls

Safety/compliance

Branch operations

Job description

Selco Builders Warehouse in the United Kingdom is seeking a Delivery Team Leader to guide a high-performing team of HGV and van drivers, pickers and loaders. You’ll plan outbound deliveries to ensure orders arrive on time, in full and to the required quality.

You’ll drive excellent customer service, manage delivery performance and cost controls, coach the team, and support branch operations as the most senior on duty when required. 37.5 hours per week.