Team Leader

Kuehne Nagel; Telford; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Employee discounts

Job summary

Kuehne+Nagel in the United Kingdom is seeking an experienced Team Leader for our Contract Logistics operations in Telford. You will guide a team, design processes, and drive projects to keep goods moving efficiently and accurately.

The role focuses on supervising daily warehouse activities, coordinating with customers and suppliers, and delivering against performance targets while maintaining high safety and quality standards.

Qualifications

• Previous supervisory or team leadership experience.
• Experience working towards performance targets and service objectives.
• Competent in Microsoft Office applications, including Excel, Word, and Outlook.
• Strong communication, organisational, and interpersonal skills.

Responsibilities

• Manage warehouse administration activities to ensure all operational systems, processes, and compliance requirements are completed accurately and efficiently.
• Liaise closely with customers and suppliers to coordinate booking-in procedures, resolve queries, and maintain effective working relationships.
• Plan and prioritise daily workloads to ensure operational targets are achieved, while effectively managing time and attendance matters across the team.
• Monitor, review, and report on internal and external KPIs, driving continuous performance improvements and ensuring service level expectations are consistently met.
• Build and maintain positive relationships with customers, colleagues, and stakeholders, responding professionally to requests and promoting effective cross-functional collaboration.
• Foster a positive team environment by encouraging employee engagement, participation, and teamwork, while providing regular feedback and clear communication to support individual and operational success.
• Ensure full compliance with all JSP requirements, maintaining accurate controls and processes for returned, damaged, and non-conforming stock.
• Coordinate stock deployment across multiple sites as required to support operational and customer requirements.
• Produce weekly operational reports by analysing Warehouse Management System (WMS) data, providing insights to support informed decision‑making and performance management.
• Actively contribute to continuous improvement initiatives by identifying opportunities to enhance processes, productivity, and service delivery.
• Operate in accordance with trained work instructions, standard operating procedures, and associated documentation, including ABC Modules and Work Instructions (WI).
• Comply with all health, safety, and safe working practices, ensuring accidents, hazards, near‑misses, and incidents are reported promptly and in line with company procedures.

Skills

Team leadership

Performance targets

MS Office

Communication skills

Independent worker

Tools

JDA/Dispatcher

Microsoft Excel

Outlook

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

We are excited to be strengthening our Team Leader community as we continue to drive efficiency, enhance day to day operations, and ensure we consistently deliver the high quality service our customers expect.

If you’re passionate about developing others, committed to continuous improvement, and eager to take the next step in your career, our Team Leader opportunities could be exactly what you’re looking for.

This position with cover a number of bulidings within our Telford site location with working hours of 8am - 4pm Monday - Friday.

How you create impact

• Manage warehouse administration activities to ensure all operational systems, processes, and compliance requirements are completed accurately and efficiently.
• Liaise closely with customers and suppliers to coordinate booking-in procedures, resolve queries, and maintain effective working relationships.
• Plan and prioritise daily workloads to ensure operational targets are achieved, while effectively managing time and attendance matters across the team.
• Monitor, review, and report on internal and external KPIs, driving continuous performance improvements and ensuring service level expectations are consistently met.
• Build and maintain positive relationships with customers, colleagues, and stakeholders, responding professionally to requests and promoting effective cross-functional collaboration.
• Foster a positive team environment by encouraging employee engagement, participation, and teamwork, while providing regular feedback and clear communication to support individual and operational success.
• Ensure full compliance with all JSP requirements, maintaining accurate controls and processes for returned, damaged, and non-conforming stock.
• Coordinate stock deployment across multiple sites as required to support operational and customer requirements.
• Produce weekly operational reports by analysing Warehouse Management System (WMS) data, providing insights to support informed decision‑making and performance management.
• Actively contribute to continuous improvement initiatives by identifying opportunities to enhance processes, productivity, and service delivery.
• Operate in accordance with trained work instructions, standard operating procedures, and associated documentation, including ABC Modules and Work Instructions (WI).
• Comply with all health, safety, and safe working practices, ensuring accidents, hazards, near‑misses, and incidents are reported promptly and in line with company procedures.

What we would like you to bring

• Previous supervisory or team leadership experience is beneficial.
• Experience working towards performance targets and service objectives.
• Familiarity with JDA/Dispatcher systems is advantageous but not essential.
• Competent in Microsoft Office applications, including Excel, Word, and Outlook.
• Able to work effectively both independently and as part of a team, managing priorities to meet deadlines.
• Strong communication, organisational, and interpersonal skills, with the ability to build positive working relationships.
• Demonstrates sound problem‑solving abilities, attention to detail, and a commitment to producing accurate work.
• Reliable and dependable, with the ability to support and positively influence team performance.

What's in it for you

• Join Kuehne+Nagel and build your future with us. We believe in recognising and rewarding the commitment, expertise and passion our people bring every day. In return, you’ll enjoy a competitive benefits package, including 26 days' annual leave plus bank holidays, with the opportunity to earn additional leave through length of service.
• You’ll also have access to our contributory Kuehne+Nagel pension scheme and our Route 2 Rewards programme, offering employee discounts, recognition initiatives, wellbeing resources and a dedicated wellbeing centre to support you both professionally and personally.
• As a proud holder of the Gold Armed Forces Covenant Award, we are committed to being a forces friendly employer and actively welcome applications from service leavers, reservists and veterans. We recognise the valuable skills, experience and perspectives they bring to our business and are proud to support their transition into civilian careers.

Please be aware that by applying for this role, you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation. This means that KN will ask successful applicants to provide certain information and documentation to enable these checks to be conducted.

Any appointment will then be strictly conditional upon, and subject to, the receipt of satisfactory results of these checks

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.