Warehouse Supervisor Nights

AO RETAIL LIMITED; Crawley; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Pension scheme

Healthcare Cashback Scheme

Enhanced Maternity, Paternity and Adop

Adoption Packages

Expression of wish service

Make a difference days (x2 fully paid)

Share-save Scheme

Job summary

AO Retail Limited is seeking a Night Shift Supervisor to lead the warehouse team and ensure operations run smoothly, comply with safety guidelines and achieve KPIs. You will report to the Depot Manager and manage daily tasks, coordinating the night shift while maintaining high standards of quality and efficiency.

The role emphasizes hands-on leadership, safety training for new starters, and close collaboration with management to resolve issues and maintain efficient warehouse performance.

Qualifications

• Experience in supervising warehouse teams and ensuring health & safety compliance.
• Ability to plan shifts, allocate tasks and monitor workloads to meet KPIs.
• Experience training new starters on safety systems and basics.

Responsibilities

• Allocate and supervise daily tasks as well as briefing the team
• Be accountable for any issues that arise and solve any problems
• Monitor the quality of work that our operatives carry out and manage the Team Leaders
• Effective people management
• Ensure that all products are handled correctly and in-line with manual handling guidelines
• Adhere to all Health and Safety procedures
• Investigate and rectify any operational errors that occur
• Motivate and encourage the team
• Provide admin support where needed
• Help support the management team with any queries
• Complete handovers to the days team
• Support with HR functions such as disciplinary meetings in a fair and consistent way
• Plan the shift, look at resource and monitor workloads to ensure that all tasks are complete
• Be responsible for the site's cleanliness and maintenance
• Implement ways to reduce damages
• Hit KPI targets set by the business

Skills

Safe Systems of Work

Delivery-monitoring

Training new starters

Clear communication

Hands-on team player

Vehicle maintenance know-how

Driver engagement

Job description

Our Night Shift Supervisors play a vital part in the operation and the customer journey by rolling up our sleeves up to get things done. You will report directly to our Depot Manager and will manage our warehouse team., Our Night Shift Supervisor will ensure that our warehouse operation always runs effectively and that the warehouse achieves its objectives and KPI's set out by the business. You will provide support to the warehouse making sure that everything runs smoothly, and the company operate with full compliance.,

• Allocate and supervise daily tasks as well as briefing the team
• Be accountable for any issues that arise and solve any problems
• Monitor the quality of work that our operatives carry out and manage the Team Leaders
• Effective people management
• Ensure that all products are handled correctly and in-line with manual handling guidelines
• Adhere to all Health and Safety procedures
• Investigate and rectify any operational errors that occur
• Motivate and encourage the team
• Provide admin support where needed
• Help support the management team with any queries
• Complete handovers to the days team
• Support with HR functions such as disciplinary meetings in a fair and consistent way
• Plan the shift, look at resource and monitor workloads to ensure that all tasks are complete
• Be responsible for the site's cleanliness and maintenance
• Implement ways to reduce damages
• Hit KPI targets set by the business

A Few Things About You

• Solid understanding of safe loading and transport compliance - making sure every vehicle is secure and meets the rules.
• Strong delivery-monitoring and quick problem-solving skills to handle issues as they pop up.
• Experience supporting and training new starters, especially around Safe Systems of Work and key Health & Safety basics.
• Clear, confident communication - sharing priorities, giving great handovers, and keeping operations flowing.
• A hands-on team player who can organise tasks, support colleagues, and get stuck in.
• Basic vehicle maintenance know-how, from minor repairs to arranging timely services.
• Great driver engagement and a customer-focused approach, handling questions professionally and building positive relationships.

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too. We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

• £34,262 per Year Permanent,
• 24 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme, One of our recruitment team will be in touch soon with an

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• Takes just 2 minutes to complete!AO is for everyone! We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data collated won't have any impact on your application and is not shared with hiring managers or the recruitment team.