Warehouse Team Leader-Nights

AO; Stoke-on-Trent; On-site; GBP 28,000 - 37,000; Full time

Benefits offered by this job

Holidays 24 days

AO Arena tickets

Gym/Wellbeing discounts

Pension 5% match

Family leave

Job summary

AO - The Ultimate Destination for Your Career! AO is seeking a Nights Team Leader to oversee night operations from 6.00pm to 6.00am, with a 4 on 4 off pattern. Based in Stoke-on-Trent, you’ll supervise quality, handling standards, and HR tasks while driving team performance.

The role is full time and permanent, offering a salary of £32,420.57 per annum and 40.25 hours weekly in a dynamic appliance retail environment.

Qualifications

• Have a good understanding of safe loading and manual handling techniques.
• Experience supporting and training new starters, especially around Safe Systems of Work and Health & Safety basics.
• Clear, confident communication, sharing priorities, giving great handovers, and keeping operations flowing.

Responsibilities

• Monitor the quality of work that operatives carry out and manage performance.
• Ensure products are handled correctly and in line with manual handling guidelines.
• Complete investigations and rectify any discrepancies.
• Take responsibility for administration duties, where needed.
• Provide support with HR functions such as disciplinary meetings fairly and consistently.
• Be responsible for the site’s cleanliness and maintenance.
• Keep track of your team’s performance and offer upskilling opportunities.

Skills

Safe loading manual handling

Training new starters

Health & Safety basics

Clear communication

Team leadership

Task organisation

Job description

Job Overview

About The Role

AO - The Ultimate Destination for Your Career!

Imagine a life where your professional and personal responsibilities blend seamlessly. Our Nights Team Leaders experience just that! By collaborating closely with our day shift team, you will engage directly in maintaining the smooth functioning of our operations.

Seize this opportunity to make a significant impact and advance your career!

Salary: £32,420.57 per annum

Shift pattern: 4 on 4 off shift pattern

Hours: 40.25 hours per week

Start and finish time: 6.00pm - 6.00 am

Job Type: Full time and permanent contract

Location: Unit 1, G-Park Stoke, Meir, Stoke-On-Trent, Staffordshire, ST3 7TU

Here’s What You Can Expect To Be Doing

You Will

• Monitor the quality of work that our operatives carry out and manage performance.
• Ensure products are handled correctly and in line with manual handling guidelines.
• Complete investigations and rectify any possible discrepancies.
• Take responsibility for administration duties, where needed.
• Provide support with HR functions such as disciplinary meeting fairly and consistently.
• Be responsible for the site’s cleanliness and maintenance.
• Keep track of your team’s performance and be able to offer upskilling opportunities.

A Few Things About You

Have a good understanding of safe loading and manual handling techniques.

Experience supporting and training new starters, especially around Safe Systems of Work and key Health & Safety basics.

Clear, confident communication-sharing priorities, giving great handovers, and keeping operations flowing.

A hands on team player, who can organize tasks, support colleagues, and get stuck in.

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5‑star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

Our Benefits are designed to cover the moments that matter to Aoers. From health and wellness to giving back - you'll be rewarded inside and outside of work.

• Holidays; 24 days
• Pension; contribute 5% of your annual salary and we'' do the same, giving you a little extra support for the future
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & Wellbeing; Discounted gym membership, and our Help @Hand scheme give you access to virtual GPs, Mental Health support and much more.
• Family leave; Enchanced Maternity, paternity and adoption leave.