Warehouse Supervisor Nights

AO; Crawley; On-site; GBP 29,000 - 39,000; Full time

Benefits offered by this job

24 days holiday

Pension scheme (5%+)

Healthcare Cashback

Enhanced maternity/paternity

Charity days

Share-save Scheme

Job summary

AO is seeking a Night Shift Supervisor in Crawley to lead the warehouse team during the 20:00–08:00 shift. You will report to the Depot Manager, allocate tasks, monitor KPI performance, ensure safety and compliant operations, and support day-to-day management.

You will manage Team Leaders, oversee task planning, and drive continuous improvement while maintaining high service standards and accurate handovers to the day team.

Qualifications

• Solid understanding of safe loading and transport compliance.
• Strong delivery-monitoring and problem-solving skills.
• Experience supporting and training new starters around Safe Systems of Work and H&S basics.
• Clear, confident communication; effective handovers and smooth operations.
• Hands-on team player able to organise tasks and assist colleagues.
• Basic vehicle maintenance know-how; arrange timely services.

Responsibilities

• Allocate and supervise daily tasks and brief the team.
• Be accountable for issues that arise and resolve them quickly.
• Monitor work quality and manage Team Leaders.
• Provide effective people management across the shift.
• Ensure products are handled correctly per guidelines.
• Adhere to Health & Safety procedures at all times.
• Investigate and rectify operational errors as they occur.
• Motivate and support the team; lead by example.
• Provide admin support where needed and respond to queries.
• Complete handovers to the days team and ensure continuity.
• Support HR processes such as disciplinary meetings when required.
• Plan shifts, allocate resources and monitor workload.
• Maintain site cleanliness and equipment maintenance.
• Implement measures to reduce damages and losses.
• Hit KPI targets set by the business.

Skills

Task coordination

Team supervision

Health & Safety

Problem solving

Communication

Job description

Job Overview

About The Role

Our Night Shift Supervisors play a vital part in the operation and the customer journey by rolling up our sleeves up to get things done. You will report directly to our Depot Manager and will manage our warehouse team.

Our Night Shift Supervisor will ensure that our warehouse operation always runs effectively and that the warehouse achieves its objectives and KPI’s set out by the business. You will provide support to the warehouse making sure that everything runs smoothly, and the company operate with full compliance.

• Salary: £34,262.41 per annum
• Hours: 4 on 4 off, 20:00pm-8:00am (40.25 hours per week)
• Job Type: Full time and permanent contract
• Location: Unit 200 Focal Point, Fleming Way,Crawley,RH10 9DF
  
  

Here's What You Can Expect To Be Doing

• Allocate and supervise daily tasks as well as briefing the team
• Be accountable for any issues that arise and solve any problems
• Monitor the quality of work that our operatives carry out and manage the Team Leaders
• Effective people management
• Ensure that all products are handled correctly and in-line with manual handling guidelines
• Adhere to all Health and Safety procedures
• Investigate and rectify any operational errors that occur
• Motivate and encourage the team
• Provide admin support where needed
• Help support the management team with any queries
• Complete handovers to the days team
• Support with HR functions such as disciplinary meetings in a fair and consistent way
• Plan the shift, look at resource and monitor workloads to ensure that all tasks are complete
• Be responsible for the site’s cleanliness and maintenance
• Implement ways to reduce damages
• Hit KPI targets set by the business
  
  

A Few Things About You

• Solid understanding of safe loading and transport compliance — making sure every vehicle is secure and meets the rules.*Strong delivery‑monitoring and quick problem‑solving skills to handle issues as they pop up.*Experience supporting and training new starters, especially around Safe Systems of Work and key Health & Safety basics.*Clear, confident communication — sharing priorities, giving great handovers, and keeping operations flowing.*A hands‑on team player who can organise tasks, support colleagues, and get stuck in.*Basic vehicle maintenance know‑how, from minor repairs to arranging timely services.*Great driver engagement and a customer‑focused approach, handling questions professionally and building positive relationships.
  
  

A Bit About Us

We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.

We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.

Our Benefits

• 24 days holiday (Excluding Bank Holidays)
• At least 5% contribution pension scheme
• Healthcare Cashback Scheme
• Enhanced Maternity, Paternity and Adoption Packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme
  
  

To see all our benefits and perks, visit our AO Benefits page.