Warehouse Operations Manager

Gist Limited; Hemel Hempstead; On-site; GBP 48,000 - 53,000; Full time

Job summary

An exciting opportunity awaits you as a Warehouse Operations Manager in a dynamic logistics firm. You will lead a team to optimize warehouse functions, ensuring customer satisfaction and operational excellence. This role offers a chance to drive positive change and foster a collaborative culture, where your ideas and teamwork are valued. With competitive benefits and a commitment to inclusivity, this position is perfect for a passionate leader ready to make an impact in the fast-paced FMCG distribution industry.

Benefits

20% M&S discount

25 days annual leave

Discounted healthcare cash plan

Private Medical Healthcare

Attractive annual bonus scheme

Auto Enrolment Pension

Employee Assistance Programme

Tailored induction and training

Cycle to work scheme

Qualifications

• Hands-on experience in warehouse functions within FMCG.
• Managerial level background is essential.

Responsibilities

• Support shift managers with coaching and development.
• Drive positive change and engage culture.
• Manage customer service and operational KPIs.

Skills

Team Management

Customer Relationship Skills

Analytical Mindset

Operational Excellence

Education

Experience in Warehouse Management

Background in FMCG Distribution

Job description

Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.

We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.

We have a fantastic opportunity for a talented individual to join our team in Hemel Hempstead as a Warehouse Operations Manager to lead a team of warehouse shift managers, section leaders, and operatives. As a Warehouse Operations Manager at Gist, you will be accountable for the delivery of our objectives across all shifts and changes. You will support the network, allowing Gist to excel in service and minimise cost risks. In this role, you will lead the warehouse functions of the distribution centre, ensuring that customer requirements are met efficiently and cost-effectively.

What’s in it for you?

Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special…

• 20% M&S discount on most things from furniture, fashion and food
• 25 days’ annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Private Medical Healthcare
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Access to a wide range of wellbeing support – including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Salary:£48,000 to £53,000 per annum (DOE)
Hours:40 hours Per Week
Working pattern: DAYS | 5 Days from 7 (inc. 1 weekend in 3)
Location:Gist Limited, Hemel Foods, HP2 7PZ

Interview Process Overview

• Automated Video Interview: Candidates complete a short online video interview via Willo to provide an initial insight into their skills and motivation
• Initial Telephone Interview: A follow-up call with our recruitment team to discuss experience, suitability, and expectations in more detail
• On-site Assessment Day: Selected candidates will attend an in-person assessment day, including interviews & practical exercises

What You’ll Do

• Support shift managers with counselling, coaching, and the development of all employees.
• Ensure effective communication within the warehouse teams through meetings, briefings, shift managers, DLCs
• Drive positive change and engage culture, bringing to life the Gist values
• Be responsible for Operational excellence, i.e., cost and service delivery, including Peak planning/delivery
• Be responsible for overall productivity within the operation, ensure that activities are cost-effective, and manage levels of manpower and other resources.
• Plan and coordinate detailed operational activities through shift managers to ensure the required level of service is provided to the customer.
• Manage customer service including escalation to store
• Deliver operational KPIs, maintain and improve performance levels to maximize efficiency
• Deliver the warehouse budget
• Own continuous improvement initiatives and controllable costs

Who You Are

• Thorough knowledge and hands-on experience of a warehouse function within the FMCG Distribution Industry.
• A background operating at a managerial level is essential.
• A passion for encouraging teamwork and creating an innovative culture where all employees can voice their suggestions and ideas.
• Excellent team management and customer relationship skills.
• An analytical mindset.
• Flexibility to cover various shift patterns in the future.
• Previous experience working with Trade Unions.

Why Gist?

At Gist, we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical.

Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop and connect meaningfully with their manager, the Gist vision, and M&S. We are committed to everyone’s health, safety, and wellbeing, aligning with M&S’s sustainability commitments in Plan A.

Gist will play an integral part in the M&S journey as it leads the retail industry into a greener, faster, and more inspiring era. As part of the M&S group, now is a great time to join us and make an immediate impact.

Gist aims to be an inclusive organization, trusted and admired by colleagues, customers, and suppliers. If you require reasonable adjustments during our recruitment process, please share your needs in your application. We will do our best to accommodate you. Unsolicited contact from unapproved agencies will not be accepted, and fees will not be paid for speculative CVs.