Warehouse Operations Manager - Nights

Gist Limited; Hemel Hempstead; On-site; GBP 48,000 - 53,000; Full time

Job summary

Join a dynamic and inclusive company as a Warehouse Operations Manager, where you will lead a team to achieve operational excellence in a fast-paced environment. This role is pivotal in ensuring customer satisfaction and minimizing costs while fostering a culture of teamwork and innovation. You will be responsible for managing productivity, delivering on KPIs, and driving continuous improvement initiatives. With a focus on safety and people, this position offers an exciting opportunity to make a significant impact in the logistics sector. If you have a passion for leadership and operational efficiency, this role is perfect for you.

Benefits

20% M&S Discount

25 Days Annual Leave

Private Medical Healthcare

Attractive Annual Bonus Scheme

Auto Enrolment Pension

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Thorough knowledge of warehouse functions in FMCG.
• Experience at managerial level is essential.

Responsibilities

• Support shift managers with counselling and coaching.
• Drive positive change and engage culture.
• Manage customer service and deliver operational KPIs.

Skills

Team Management

Customer Relationship Skills

Analytical Mindset

Warehouse Operations

FMCG Distribution Knowledge

Education

Experience at Managerial Level

Job description

Warehouse Operations Manager - Nights - (WOM.15)

Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation.

We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential.

We have a fantastic opportunity for a talented individual to join our team in Hemel Hempstead as a Warehouse Operations Manager to lead a team of warehouse shift managers, section leaders, and operatives. As a Warehouse Operations Manager at Gist, you will be accountable for the delivery of our objectives across all shifts and changes. You will support the network, allowing Gist to excel in service and minimise cost risks. In this role, you will lead the warehouse functions of the distribution centre, ensuring that customer requirements are met efficiently and cost-effectively.

What’s in it for you?

Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special…

• 20% M&S discount on most things from furniture, fashion, and food
• 25 days’ annual leave plus bank holidays (rising with length of service)
• Discounted rates on healthcare cash plan
• Private Medical Healthcare
• Attractive annual bonus scheme, based on M&S performance and personal objectives
• Auto Enrolment Pension or competitive Defined Contribution Pension Scheme and life assurance (up to 4 times salary)
• Access to a wide range of wellbeing support – including our Employee Assistance Programme
• A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development
• Cycle to work scheme

Salary: £48,000 to £53,000 per annum (DOE) + Night Shift Allowance
Hours: 40 hours per week
Working pattern: Nights | 5 Nights from 7
Location: Gist Limited, Hemel Foods, HP2 7PZ

Interview Process Overview

• Automated Video Interview: Candidates complete a short online video interview via Willo to provide an initial insight into their skills and motivation
• Initial Telephone Interview: A follow-up call with our recruitment team to discuss experience, suitability, and expectations in more detail
• On-site Assessment Day: Selected candidates will attend an in-person assessment day, including interviews & practical exercises

What You’ll Do

• Support shift managers with counselling, coaching, and the development of all employees.
• Ensure effective communication within the warehouse teams through meetings, briefings, shift managers, DLCs
• Drive positive change and engage culture, bringing to life the Gist values
• Be responsible for operational excellence, including cost and service delivery, and peak planning/delivery
• Be responsible for overall productivity within the operation, ensuring activities are cost-effective and managing levels of manpower and other resources.
• Plan and coordinate detailed operational activities through shift managers to ensure the required level of service is provided to the customer.
• Manage customer service including escalation to stores
• Deliver operational KPIs, maintain and improve performance levels to maximise efficiency
• Deliver the warehouse budget
• Own continuous improvement initiatives and controllable costs

Who You Are

• Thorough knowledge and hands-on experience of a warehouse function within the FMCG Distribution Industry.
• Experience operating at a managerial level is essential.
• A passion for encouraging teamwork and creating an innovative culture where employees can voice suggestions and ideas.
• Excellent team management and customer relationship skills.
• An analytical mindset.
• Flexibility to cover various shift patterns in the future.
• Experience working with Trade Unions.

Why Gist?

At Gist, we are united by our core values; with safety and people at the heart of everything we do, we are progressive, accountable, collaborative, and ethical.

Our goal is to create a performance-focused, fair, and inclusive environment where everyone can develop and connect meaningfully with their manager, the Gist vision, and M&S. We prioritize health, safety, and wellbeing, aligning with M&S’s sustainability commitments in Plan A.

As part of the M&S group, Gist will play an integral role in leading the retail industry into a greener, faster, and more inspiring era. Join us and make an immediate impact.

Gist aims to be an inclusive organization, trusted and admired by colleagues, customers, and suppliers. If you need reasonable adjustments during our recruitment process, please inform us when applying. We will do our best to meet your needs to ensure a fair assessment process.

Our Internal Recruitment Team handles all vacancies directly. Unsolicited contact by unapproved agencies sharing speculative CVs will not be accepted, and no fees will be paid for introductions.