Warehouse IT Technician: Hands-On Systems & Support

Gill Cooke Personnel Ltd T/A The Recruitment Group; Coleshill CP; On-site; GBP 31,000 - 37,000; Full time

Job summary

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an experienced IT Technician to join a busy warehouse and office team in the UK. You will provide 1st/2nd line IT support, maintain PCs and devices, and support warehouse technology such as scanners and label printers.

The role requires Windows and Microsoft 365 knowledge, data system awareness, and the ability to work across warehouse and office settings. Salary is £34,000 per year.

Qualifications

• 1 year of IT Technician/IT Support experience.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows and Microsoft 365 environments.
• Experience supporting hardware, software and networks.
• Excellent communication and ability to support non-technical users.
• Understanding of data systems, synchronisation and infrastructure monitoring.
• Flexible across warehouse and office environments.
• WMS experience is advantageous.
• RF/handheld scanners experience is advantageous.
• AD/Microsoft Entra ID and networking (Wi‑Fi/switches) advantageous.

Responsibilities

• Administer and monitor the warehouse management system, ensuring data accuracy.
• Provide first and second-line IT support to warehouse and office users.
• Diagnose and resolve hardware, software, network and connectivity issues.
• Set up, configure and maintain PCs, laptops, monitors, printers and other IT equipment.
• Support warehouse technology including handheld scanners, barcode equipment, label printers and tablets.
• Troubleshoot Wi‑Fi and network connectivity across the warehouse.
• Manage user accounts, passwords, permissions and access.
• Install and maintain software, applications and system updates.
• Assist with onboarding and IT setup of new employees.
• Maintain accurate IT asset and equipment records.
• Liaise with external IT providers and suppliers where required.
• Carry out routine maintenance and proactively identify potential issues.
• Provide technical assistance during system outages and operational issues.
• Ensure all IT support aligns with security and data protection procedures.

Skills

IT support

Troubleshooting

Windows

Microsoft 365

Hardware

Networking

Active Directory

Communication

Data systems

WMS

RF scanners

Tools

Warehouse Management System (WMS)

Job description

Gill Cooke Personnel Ltd T/A The Recruitment Group is seeking an experienced IT Technician to join a busy warehouse and office team in the UK. You will provide 1st/2nd line IT support, maintain PCs and devices, and support warehouse technology such as scanners and label printers.

The role requires Windows and Microsoft 365 knowledge, data system awareness, and the ability to work across warehouse and office settings. Salary is £34,000 per year.