Warehouse Automation & Logistics Systems Engineer

Knapp; Oxford; On-site; GBP 29,000 - 42,000; Full time

Job summary

KNAPP U.K. Limited in Oxfordshire is seeking an onsite systems support specialist to assist in a highly automated warehouse. You will work with a service desk for software support, guide customers, drive continuous improvements and manage incidents, changes and reporting.

You will analyse system performance, handle incident and problem management, perform hardware and server administration, and coordinate with 3rd parties to ensure smooth operations. Fluency in English is essential.

Qualifications

• Customer services or 1st line experience in software support.
• Knowledge of Linux and Windows (client and server).
• Knowledge of databases and networks/topologies.
• Knowledge of computer hardware and peripherals.
• Fluent in English with strong communication skills.
• Proficient in report development and Excel.
• Understanding of ITIL concepts and processes.
• Ability to communicate with all levels within the organisation.

Responsibilities

• Observe and analyse system functions and performance.
• Incident Management and Problem Management.
• Change Management and Continuous Improvements.
• System updates and reporting.
• Customer and 3rd party management.
• System health-check and performance monitoring.
• Hardware management and server administration.
• Log file navigation (Linux) and KPI adherence.
• Bespoke software application support.

Skills

1st line support

Linux

Windows

Databases

Networking

Hardware

English

Excel reporting

ITIL

Communication

Education

Computing degree

Job description

KNAPP U.K. Limited in Oxfordshire is seeking an onsite systems support specialist to assist in a highly automated warehouse. You will work with a service desk for software support, guide customers, drive continuous improvements and manage incidents, changes and reporting.

You will analyse system performance, handle incident and problem management, perform hardware and server administration, and coordinate with 3rd parties to ensure smooth operations. Fluency in English is essential.