Logistics Operations Engineer

Knapp; Oxford; Presencial; GBP 29.000 - 42.000; Jornada completa

Descripción de la vacante

KNAPP U.K. Limited in Oxfordshire is seeking an onsite systems support specialist to assist in a highly automated warehouse. You will work with a service desk for software support, guide customers, drive continuous improvements and manage incidents, changes and reporting.

You will analyse system performance, handle incident and problem management, perform hardware and server administration, and coordinate with 3rd parties to ensure smooth operations. Fluency in English is essential.

Formación

• Customer services or 1st line experience in software support.
• Knowledge of Linux and Windows (client and server).
• Knowledge of databases and networks/topologies.
• Knowledge of computer hardware and peripherals.
• Fluent in English with strong communication skills.
• Proficient in report development and Excel.
• Understanding of ITIL concepts and processes.
• Ability to communicate with all levels within the organisation.

Responsabilidades

• Observe and analyse system functions and performance.
• Incident Management and Problem Management.
• Change Management and Continuous Improvements.
• System updates and reporting.
• Customer and 3rd party management.
• System health-check and performance monitoring.
• Hardware management and server administration.
• Log file navigation (Linux) and KPI adherence.
• Bespoke software application support.

Conocimientos

1st line support

Linux

Windows

Databases

Networking

Hardware

English

Excel reporting

ITIL

Communication

Educación

Computing degree

Descripción del empleo

Job Summary

As a key member of the onsite team, you will be providing systems support within a highly technical and automated warehouse. Supported by product specialist via a service desk you will provide software support, customer guidance, continuous improvement, change and incident management.

Duties and responsibilities include, but are not limited to:

• Observe and analyse the system functions and performance
• Incident Management
• Problem Management
• Change Management
• Continuous Improvements
• System updates
• Customer and 3rd party management
• System health-check and performance
• Hardware management (clients, peripherals, and servers)
• Server administration
• Reporting
• Log file navigation (Linux)
• KPI adherence
• Bespoke software application support

Skills/qualifications

• Customer services or 1st line experience (software)
• Knowledge of Linux and Windows (client and server)
• Knowledge of databases
• Knowledge of networks and topologies
• Knowledge of computer hardware and peripherals
• Fluent in English
• Strong skills in report development and Excel
• Understanding of ITIL
• Ability to communicate with all levels within an organisation

Desirable

• Computing degree or 5 years' experience in an IT field
• An understanding of warehouse operations and supply chain management
• 3-5 years related experience in warehousing, high volume manufacturing, distribution, production planning and/or transportation environment
• Knowledge of Warehouse Management and Control systems
• Bilingual (English / German)
• Operational experience within an automated distribution facility

Important behaviours to have in line with our company values

• Appreciation – Recognises the achievement of others
• Creativity – Is resourceful and innovative
• Courage – Willing to learn and try new things
• Openness – Always approachable and helpful
• Reliability – Consistently gives their best

Local benefits

Some locations have local benefits; please speak to a member of the management team.

Information

KNAPP U.K. Limited Chalgrove Oxfordshire Great Britain Fulltime