Warehouse Administrator & Customer Service Agent

zendbox; Whetsted; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Training & development

Competitive salary

Dynamic work environment

Supportive team culture

Job summary

Zendbox, a leader in eCommerce fulfilment, is seeking a proactive Warehouse Administrator and Customer Service Agent to support our clients from our UK site. You will handle inquiries by email, phone and chat, process orders, and help manage stock information.

You’ll work closely with internal teams, document interactions, and contribute to accurate records. Strong IT skills, attention to detail and reliable work ethic are essential.

Qualifications

• Experience in customer service or front-line support.
• Strong IT skills including Word and Excel.
• Attention to detail and accuracy in data entry.

Responsibilities

• Act as first point of contact for customers via email, phone, and chat.
• Provide information on order processing, shipping and product availability.
• Collaborate with internal teams to address customer concerns and escalate when needed.
• Document customer interactions and maintain accurate records.
• Investigate stock discrepancies and warehouse errors and suggest corrective actions.

Skills

Customer service

Microsoft Word

Microsoft Excel

Attention to detail

Communication skills

Reliability

Warehouse experience

Warehouse management systems

Tools

Warehouse management systems

Job description

Zendbox, a leader in eCommerce fulfilment, is seeking enthusiastic and dedicated Warehouse based Administrator and Customer Service Agent who will provide exceptional support to our clients. Our mission is to enhance the customer journey by delivering top-notch service while maintaining the highest standards of operational excellence.

Key Responsibilities:

• Act as the first point of contact for customers, resolving inquiries and issues via email, phone, and chat.
• Provide timely and accurate information regarding order processing, shipping, and product availability.
• Collaborate with internal teams to address customer concerns and escalate issues as necessary.
• Document customer interactions and update records to ensure accurate tracking of inquiries.
• Complete stock investigations and investigate warehouse errors, identifying corrective actions where appropriate.

What you’ll bring:

• A proactive, can-do attitude with a strong customer-first mindset
• Good IT skills, including Microsoft Word and Excel
• Excellent attention to detail
• Previous warehouse experience (preferred but not essential)
• Experience with warehouse management systems (preferred but not essential)
• Strong communication skills with the ability to respond to customer queries promptly and professionally
• A solid work ethic, high reliability, and a consistent focus on accuracy

What We Offer:

• A dynamic, fast-paced work environment
• Opportunities for training and professional development
• Competitive salary and benefits package
• A supportive team culture that values your contributions