Outbound Operations Manager

zendbox; Whetsted; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

10% Performance Bonus

Career development

32 days holiday

Company pension scheme

Collaborative work culture

Late shifts with occasional weekends

Job summary

Zendbox is seeking an Outbound Operations Manager to lead outbound fulfilment activities at our fulfilment centre. This pivotal role focuses on assuring that every order is dispatched accurately and on time, whilst inspiring and developing a high-performing team.

The ideal candidate has strong leadership and communication skills, along with proven experience in a warehouse environment. You'll monitor and enhance performance metrics while driving initiatives for continuous improvement.

Qualifications

• Proven experience managing teams in a fast-paced warehouse or fulfilment environment.
• Solid understanding of people management processes, including absence and performance management.
• Commitment to accuracy, quality, and safety.

Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule.
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture.
• Maintain robust quality control at every stage of the outbound process.
• Partner with other departments to ensure smooth order flow and exceptional customer experiences.
• Drive continuous improvement initiatives to enhance efficiency and productivity.
• Monitor and analyse performance metrics to achieve operational targets.

Skills

Leadership skills

Communication skills

Team management

Organizational skills

WMS experience

Forklift certification

Job description

We’re Hiring: Outbound Operations Manager at Zendbox!

As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.

You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.

If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us.

Your Responsibilities

• Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
• Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
• Maintain robust quality control at every stage of the outbound process
• Partner with other departments to ensure smooth order flow and exceptional customer experiences
• Drive continuous improvement initiatives to enhance efficiency and productivity
• Monitor and analyse performance metrics, taking action to achieve and exceed operational targets

• Exceptional leadership and people management skills
• Strong communication and interpersonal abilities
• Proven experience managing teams in a fast-paced warehouse or fulfilment environment
• Solid understanding of people management processes, including absence and performance management
• Strong organisational and multitasking abilities
• Experience with Warehouse Management Systems (WMS) preferred
• Forklift certification advantageous
• Commitment to accuracy, quality, and safety

• Competitive salary £50,000 - £60,000 DOE
• 10% Performance Bonus
• Career development and ongoing training opportunities
• 32 days holiday including bank holidays
• Company pension scheme
• Supportive and collaborative work culture
• Late shifts, Monday to Friday with occasional Weekends