Ward Team Leader — Housing & Community Services

Westfield Secondary School; Sheffield; On-site; GBP 30,000 - 38,000; Full time

Job summary

Sheffield City Council is inviting applications for a Ward Team Leader to manage a team of Neighbourhood Officers and drive high-quality housing management across communities. You will lead performance, coordinate priorities and build strong partnerships with partners and elected members to deliver sustainable tenancies.

The role emphasises delivering inclusive, safe communities, strong customer service, and continuous service improvements with a focus on equality, diversity and inclusion in

Qualifications

• Experience of leading and developing teams.
• Strong customer focus and communication skills.
• The ability to manage resources and performance effectively.
• Experience of working collaboratively with a range of stakeholders.
• A commitment to maintaining high professional standards and delivering positive outcomes for customers.

Responsibilities

• Line manage, motivate and develop a team of Neighbourhood Officers.
• Drive performance and ensure excellent customer service.
• Build effective partnerships with community groups, councillors and external agencies.
• Contribute to service improvement, policy development and neighbourhood strategies.
• Support the delivery of safe, inclusive and resilient communities.

Skills

Team leadership

Customer focus

Resource management

Stakeholder collaboration

Professional standards

Job description

Sheffield City Council is inviting applications for a Ward Team Leader to manage a team of Neighbourhood Officers and drive high-quality housing management across communities. You will lead performance, coordinate priorities and build strong partnerships with partners and elected members to deliver sustainable tenancies.

The role emphasises delivering inclusive, safe communities, strong customer service, and continuous service improvements with a focus on equality, diversity and inclusion in