Ward Team Leader

Westfield Secondary School; Sheffield; On-site; GBP 30,000 - 38,000; Full time

Job summary

Sheffield City Council is inviting applications for a Ward Team Leader to manage a team of Neighbourhood Officers and drive high-quality housing management across communities. You will lead performance, coordinate priorities and build strong partnerships with partners and elected members to deliver sustainable tenancies.

The role emphasises delivering inclusive, safe communities, strong customer service, and continuous service improvements with a focus on equality, diversity and inclusion in

Qualifications

• Experience of leading and developing teams.
• Strong customer focus and communication skills.
• The ability to manage resources and performance effectively.
• Experience of working collaboratively with a range of stakeholders.
• A commitment to maintaining high professional standards and delivering positive outcomes for customers.

Responsibilities

• Line manage, motivate and develop a team of Neighbourhood Officers.
• Drive performance and ensure excellent customer service.
• Build effective partnerships with community groups, councillors and external agencies.
• Contribute to service improvement, policy development and neighbourhood strategies.
• Support the delivery of safe, inclusive and resilient communities.

Skills

Team leadership

Customer focus

Resource management

Stakeholder collaboration

Professional standards

Job description

Are you an experienced people manager with a passion for delivering excellent housing services and building strong communities?
We are looking for a motivated and proactive Ward Team Leader to lead a team of Neighbourhood Officers, delivering high-quality housing management services and supporting sustainable tenancies across our communities. The role involves driving staff performance, managing operational priorities, working closely with partners and elected members, and driving service improvements that make a real difference to residents.
As a Ward Team Leader, you will:

• Line manage, motivate and develop a team of Neighbourhood Officers.
• Drive performance and ensure excellent customer service.
• Build effective partnerships with community groups, councillors and external agencies.
• Contribute to service improvement, policy development and neighbourhood strategies.
• Support the delivery of safe, inclusive and resilient communities.

We're looking for someone with:

• Experience of leading and developing teams.
• Strong customer focus and communication skills.
• The ability to manage resources and performance effectively.
• Experience of working collaboratively with a range of stakeholders.
• A commitment to maintaining high professional standards and delivering positive outcomes for customers.

At Sheffield City Council, people are at the heart of what we do. We value openness, honesty and teamwork, and we are committed to creating an inclusive workplace where everyone can thrive.
Join us and help shape stronger neighbourhoods and better outcomes for our residents.
We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.
Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council.
If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.
Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.
We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.