Ward Clerk, Ward 12

The Methodist Church in Britain; Hawkesley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Flexible working

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a non-clinical ward clerk to support clinical staff with notes, reception duties and admissions/discharges. DBS check required; experience in hospital administration is preferred. Shifts are Monday to Friday, 7am–3pm.

No formal qualifications are required, but prior clerical or reception experience is essential. Basic typing, accurate message handling, and confidentiality are important attributes for this role.

Qualifications

• No formal qualifications required.
• Previous clerical or receptionist experience, preferably in a hospital.

Responsibilities

• Maintain patient notes, filing reports and results, track case note movements on PAS.
• Answer ward telephones and deal with reception enquiries, referring calls as needed.
• Support admissions and discharges and inform staff of them.
• Arrange follow-up appointments for patients before discharge.
• Create temporary notes while original case notes are traced.
• Order and monitor stock and equipment, including stationery and repairs.
• Arrange transport between departments and to destinations outside the hospital.
• Assist junior doctors with admin tasks such as forms and audits.
• Liaise with the clinical coding department to speed up data collection.
• Provide general clerical support such as post, photocopying and typing.
• Assist with ward housekeeping.
• Provide relief cover across the Directorate for clerical duties.

Skills

Basic keyboard inputting

Good verbal communication

Accurate message taking

Legible handwriting

Basic numeracy

Tools

Computerised patient information systems

Job description

This non-clinical clerical post sits in the Ward 12 team at Worcestershire Acute Hospitals NHS Trust, supporting clinical staff with no direct patient care. Core work covers patient notes, ward telephones, reception enquiries, admissions and discharges, and stock ordering. Shifts run Monday to Friday, 7am to 3pm. No formal qualifications are required, but prior clerical or reception experience, ideally in hospitals, is essential, and a DBS check precedes appointment.

What the job involves

• Maintain patient notes, filing reports and results in order and tracking case note movements on PAS
• Answer ward telephones and deal with reception enquiries, referring calls on as needed
• Support admissions and discharges and keep staff informed of them
• Arrange follow-up appointments for patients before discharge
• Create temporary notes while original case notes are traced
• Order and monitor stock and equipment, including stationery and repairs
• Arrange transport between departments and to destinations outside the hospital
• Help junior doctors with admin tasks such as forms, bereavement paperwork and audits
• Liaise with the clinical coding department to speed up data collection
• Provide general clerical support such as post, photocopying and typing
• Assist with ward housekeeping
• Provide relief cover across the Directorate for clerical duties

What’s required

Qualifications

• No formal qualifications required

Experience

• Previous clerical or reception experience, preferably in a hospital

Skills & knowledge

• Basic keyboard and inputting skills
• Good verbal communication and telephone manner
• Ability to pass on accurate messages and write simple reports
• Legible handwriting
• Basic numeracy

Checks & eligibility

• DBS criminal record check before appointment is confirmed
• Checked against the children's and adults' barred lists as the role is controlled activity

Other

• Well motivated, with a flexible attitude to routine and non-routine work
• Calm, tactful, patient and a good listener
• Able to work as part of the ward team
• Understanding of the importance of confidentiality
• Able to undertake the manual handling requirements of the role
• Willing to undertake training and self-development

  Nice to have

  • Previous ward clerk or clerical team assistant experience
  • Familiarity with computerised patient information systems
  • Awareness of health and safety

  What’s offered

  • Flexible working, as a Timewise-accredited employer