Ward Clerk Riverbank Paediatrics

The Methodist Church in Britain; Birmingham; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Flexible working

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a part-time Ward Clerk for Riverbank Ward at Worcester Royal Hospital. You will provide clerical and reception support to paediatric staff, keep patient records accurate, handle calls from families and manage admissions and discharges.

The role covers early, late and long shifts across seven days, requiring GCSE English and Maths. Prior reception or admin experience is preferred.

Qualifications

• GCSE Grade C or above, including English and Maths.
• Prior clerical or reception experience, preferably in a hospital or customer-facing setting.

Responsibilities

• Provide administrative and clerical support to clinical staff in paediatric services.
• Ensure accurate patient records and documentation are available, in line with Trust policy.
• Liaise with patients, relatives and the public, protecting confidentiality.
• Run the ward reception service, handling initial enquiries within set protocols.
• Keep staff informed of admissions and discharges.
• Admit and discharge patients using manual and computerised systems.
• File reports, correspondence and forms in patient notes and track case note movements on PAS.
• Arrange follow-up appointments for patients before discharge.
• Receive and make telephone calls, referring queries to relevant staff.
• Assist junior doctors with administrative tasks such as forms, bereavement paperwork and audits.
• Provide general clerical support, including post, stock and equipment ordering and arranging transport.
• Respond to clinical emergencies as directed by the nurse in charge.

Skills

Keyboard skills

Verbal communication

Telephone manners

Written messages

Information governance

Education

GCSE English & Maths

Job description

This fixed-term Ward Clerk post sits on Riverbank Ward, the 35-bed children's ward at Worcester Royal Hospital, run by Worcestershire Acute Hospitals NHS Trust. The work is clerical and reception support for paediatric clinical staff, keeping patient records accurate, taking calls and enquiries from families, and handling admissions and discharges. Hours are part-time and cover early, late and long shifts across seven days a week. Candidates need GCSE English and Maths, and reception or administration experience is preferred.

What the job involves

• Provide administrative and clerical support to clinical staff in paediatric services
• Ensure accurate patient records and documentation are available, in line with Trust policy
• Liaise politely and efficiently with patients, relatives and the public, protecting confidentiality
• Run the ward reception service, handling initial enquiries within set protocols
• Keep staff informed of admissions and discharges
• Admit and discharge patients using manual and computerised systems
• File reports, correspondence and forms in patient notes and track case note movements on PAS
• Arrange follow-up appointments for patients before discharge
• Receive and make telephone calls, referring queries to the relevant staff
• Assist junior doctors with administrative tasks such as forms, bereavement paperwork and audits
• Provide general clerical support, including post, stock and equipment ordering and arranging transport
• Respond to clinical emergencies as directed by the nurse in charge

Qualifications

• GCSE Grade C or above, including English and Maths

Experience

• Previous clerical or reception experience, preferably in a hospital or customer-facing setting

Skills & knowledge

• Basic keyboard and inputting skills
• Good verbal communication skills
• Good telephone manner
• Able to pass on accurate written messages and write simple reports
• Information governance awareness

Other

• Well motivated and flexible about routine and non-routine work
• Calm approach and knows when to refer or seek assistance
• Tactful, patient and a good listener
• Works well as part of a ward or department team
• Understands the ward clerk role in delivering high quality patient care

Nice to have

• Familiarity with computerised patient information systems
• Previous ward clerk or clerical team assistant experience

What’s offered

• Flexible working, as a Timewise-accredited flex positive employer