Ward Clerk - Day Surgery Unit

The Methodist Church in Britain; High Wycombe; Presencial; GBP 21.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Learning and development opportunities

Flexible working

Generous annual leave

NHS pension

NHS discount schemes

Health and wellbeing services

Descripción de la vacante

Buckinghamshire Healthcare NHS Trust is seeking a Ward Clerk for the Day Surgery Unit to provide reception and clerical support. The role involves handling patient queries, maintaining records, and managing admissions and discharges on the EPR system.

Applicants should have prior admin or reception experience; full training will be provided. The position requires good communication, organisation, and the ability to work in a busy, high-demand environment.

Formación

• English GCSE grade C or above, or equivalent.
• IT/computer skills to RSA I level, or equivalent.

Responsabilidades

• Act as first point of contact for patients, relatives and visitors, giving a reception service
• Support patient care from admission, transfer or discharge
• Maintain accurate patient records
• Manage admissions and discharges on the EPR system
• Answer telephone enquiries
• Liaise with theatre, the booking office and other departments
• Support the clinical team to deliver safe, high-quality patient care
• Support the smooth day-to-day running of the unit
• Carry out filing and photocopying
• Work flexibly across a varying workload, prioritising tasks

Conocimientos

Confidentiality

Attention to detail

Time management

Communication

Teamwork

Educación

English GCSE C+

RSA I IT skills

Herramientas

EPR system

Word

Excel

Descripción del empleo

Ward clerk post in the Day Surgery Unit team at Buckinghamshire Healthcare NHS Trust, providing reception and clerical support on the unit. The work centres on being the first point of contact for patients, relatives and visitors, keeping records accurate, and managing admissions and discharges on the EPR system. The setting is pressured, with a varying workload and a mix of working alone and in a busy team. Prior admin or reception experience is desirable, as full training is provided.

What the job involves

• Act as first point of contact for patients, relatives and visitors, giving a reception service
• Support patient care from admission, transfer or discharge
• Maintain accurate patient records
• Manage admissions and discharges on the EPR system
• Answer telephone enquiries
• Liaise with theatre, the booking office and other departments
• Support the clinical team to deliver safe, high-quality patient care
• Support the smooth day-to-day running of the unit
• Carry out filing and photocopying
• Work flexibly across a varying workload, prioritising tasks

Qualifications

• English Language GCSE grade C or above, or equivalent
• IT/computer skills to RSA I level, or equivalent

Experience

• Taking and responding to telephone enquiries, prioritising as necessary
• Recent experience in a customer care environment
• Experience of a high-demand, team-based environment
• Recent work experience in IT/computer skills

Skills & knowledge

• Knowledge of patient confidentiality and the Data Protection Act
• Methodical approach with strong attention to detail
• Organising own workload, prioritising and taking initiative#
• Good verbal and written communication for liaising with the multidisciplinary team
• Accuracy under pressure and to tight deadlines
• Working as part of a team

Nice to have

• Previous NHS clerical experience
• Previous admin or reception experience
• Administrative and keyboard skills
• Knowledge of NHS Trust or general NHS experience
• Knowledge of Word and Excel
• Knowledge of Medway

What’s offered

• Learning and development opportunities to support career progression
• Flexible and agile working
• Generous annual leave entitlement
• NHS pension
• Access to NHS discount schemes
• Health and wellbeing services