Ward Clerk

Princess Alexandra Hospital; Harlow; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Princess Alexandra Hospital NHS Trust in West Essex is seeking a Ward Clerk to provide a welcoming front‑of‑house and administrative support to the multidisciplinary team, enabling safe and smooth ward operations.

The role includes handling patient information, admissions, transfers and discharges, and day‑to‑day ward organisation, while communicating with patients, relatives and clinical teams with sensitivity and confidentiality.

Responsibilities

• Provide efficient reception, administrative and clerical support for the ward
• Act as a key contact for patients, relatives, carers, clinical teams and partner services
• Maintain complete and timely patient information and support admissions, transfers, discharge processes and ward organisation
• Communicate with patients and carers in a patient and respectful manner and refer safeguarding concerns as needed

Job description

Job overview

This role support to deliver a comprehensive reception, administrative, and clerical service that supports the multidisciplinary team in providing patient care within the department. Additionally, to offer a welcoming and professional front-of-house experience for all patients and their families receiving care at The Princess Alexandra Hospital.

The role is a fixed term contract until February 2027.

Main duties of the job

The Ward Clerk provides an efficient, accurate and welcoming administrative service that supports the safe and smooth running of the ward. The post holder acts as a key point of contact for patients, relatives, carers, clinical teams and partner services; maintains complete and timely patient information; and supports admissions, transfers, discharge processes and day-to-day ward organisation.

In a Care of the Elderly setting, the post holder will communicate patiently and respectfully with people who may be frail, anxious, hearing or visually impaired, living with dementia or delirium, or dependent on relatives and carers for support. The Ward Clerk will recognise the limits of the role, maintain confidentiality and promptly refer clinical questions, safeguarding concerns or changes in a person's condition to a registered practitioner.

The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave—a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector.

This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives.

We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences.

Join us and help shape the future of care in West Essex.