Ward Clerk, Swift Ward

Transformation Unit; Chertsey; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

NHS benefits

Job summary

Ashford and St. Peters Hospitals NHS Foundation Trust in Chertsey is seeking a proactive Ward Clerk to join our ward team, providing reception and administrative support to ensure the smooth day-to-day operation of the department.

You will handle telephone enquiries, signpost patients and relatives, and work with nursing and medical staff to ensure effective communication across the ward. Previous NHS experience is advantageous; ICT and confidentiality are essential.

Qualifications

• Education to GCSE level or equivalent.
• Previous administrative work.

Responsibilities

• Answer telephone and co-ordinate messages, initiating action accordingly.
• Receive visitors to the ward and direct them to appropriate areas and inform relevant personnel of arrivals.
• Assist with patients’ property checks, receipts of property and safe storage.
• Assist the ward sister/charge nurse in monitoring furniture, fittings and equipment.
• Process requisitions for repair and monitor the ward environment and tidiness.
• Maintain/assist with ordering of food and other supplies.
• Carry out other duties within the broad scope of the role.

Skills

Communication

Organisation

Keyboard skills

Confidentiality

Teamwork

Education

GCSE level or equivalent

Job description

Main area SWIFT WARD Grade NHS AfC: Band 2 Contract Permanent: 37.5 HRS Hours Full time - 37.5 hours per week (includes evenings and weekend/Bank holiday work) Job ref 323-AC4400-JN

Employer Ashford and St. Peter's Hospitals NHS Foundation Trust Employer type NHS Site ST PETERS HOSPITAL Town Chertsey Salary £26,618 pa inc. HCAS Salary period Yearly Closing 04/11/2026 23:59 Interview date 17/11/2026

NHS AfC: Band 2

Job overview

We are looking for a proactive and reliable Ward Clerk to join our ward team and play a key role in ensuring the smooth day-to-day running of the department.

As the first point of contact for patients, relatives and multidisciplinary teams, you will provide a comprehensive reception and administrative service, supporting the delivery of high-quality patient care. You will work closely with nursing, medical and allied health professionals to manage telephone enquiries and ensure effective communication across the ward.

The successful candidate will have excellent organisational and communication skills, a professional and compassionate approach, and the ability to prioritise competing demands in a fast-paced environment. Previous administrative experience is essential, and experience within the NHS or healthcare setting would be advantageous. Confidence in using IT systems, attention to detail and a commitment to confidentiality are also required.

In return, we offer a supportive team environment, opportunities for learning and development, and the chance to make a real difference to the experience of our patients and their families.

Join us and help deliver outstanding care by providing vital administrative support at the heart of our ward service.

This post includes evenings, weekends and Bank holiday work.

Sponsorship is not available for this post!

Main duties of the job

• - Answer telephone and co-ordinate messages, initiating action accordingly.
• Receive visitors to the ward and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
• Assist with patients’ property checks, receipts of property and safe storage as necessary.
• Assist the ward sister/charge nurse in the monitoring of furniture, fittings and equipment.
• Process requisitions for repair as necessary.Assist with monitoring of the physical environment and tidiness of the ward, keeping the ward sister/charge nurse or their deputies informed and take appropriate actions as required.Maintain/assist with ordering of food and other supplies.
• Always act in a professional manner to uphold good standards of conduct.To support the ward and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Working for our organisation

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We work in partnership with Royal Surrey Hospital NHS Foundation Trust through a collaborative Group Model, supporting joined-up services, workforce flexibility and development opportunities.

St Peter’s Hospital delivers complex medical and surgical care, maternity and emergency services. Day and Orthopaedic Surgery, Ophthalmology and Outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.

We can offer you the full range of NHS benefits & discounts.

Certificate of Sponsorship
In line with UKVI requirements, Band 2, Band 3 and Band 4 roles are not eligible for sponsorship.

Please note only certain roles at Band 5 & above are eligible for sponsorship.

Detailed job description and main responsibilities

• Answer telephone and co-ordinate messages, initiating action accordingly.
• Receive visitors to the ward and ensure that they are directed to the appropriate areas and that relevant personnel are informed of their arrival.
• Assist with patients’ property checks, receipts of property and safe storage as necessary.
• Assist the ward sister/charge nurse in the monitoring of furniture, fittings and equipment.
• Process requisitions for repair as necessary.
• Assist with monitoring the physical environment and tidiness of the ward, keeping the ward sister/charge nurse or their deputies informed and take appropriate actions as required.
• Maintain/assist with ordering of food and other supplies.
• Always act in a professional manner to uphold good standards of conduct.
• To support the ward and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.

Person specification

Qualifications and Further Training

• Education to GCSE level or equivalent
• Previous administrative work

Experience

• Previous administrative work
• Working with a team
• Previous hospital experience within a clerical function

Skills

• You are able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role
• Ability to organise work and prioritise workload
• Excellent keyboard skills

Attitude, Behaviour and Values

• Willing and able to take personal responsibility
• Flexible in their attitudes and behaviours to support team working and delivery of objectives
• Supports and promotes equality and diversity
• Able to deal with difficult situations

Certificate of Sponsorship
In line with UKVI requirements, Band 2, Band 3 and Band 4 roles are not eligible for sponsorship.

Please note that only certain roles at Band 5 and above are eligible for sponsorship.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.