ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs)

Ashford and St. Peter's Hospitals NHS Foundation Trust; Chertsey; Sur place; GBP 27 000 - 29 000; Plein temps

Avantages offerts par ce poste

NHS pension scheme

Learning and career development

Supportive team environment

Impact on patient experience

Résumé du poste

Ashford and St Peter's Hospitals NHS Foundation Trust in Chertsey is hiring an ED Paediatric Receptionist/Administrator (08-20, 37.5 hours) at Band 3. You will be the first point of contact for children and families, delivering a welcoming, efficient reception and accurate data capture on Cerner.

You will manage registrations, coordinate with clinical teams, arrange transport and follow-up appointments, and help the department meet waiting-time targets.

Qualifications

• Cerner experience or equivalent is required.
• NVQ L3 or Business Administration qualification is desired.
• Experience in a busy Emergency Department setting is preferred.

Responsabilités

• Welcome patients and register them on Cerner and Trust systems.
• Provide a professional reception service to patients and relatives.
• Manage telephone queries and direct enquiries appropriately.
• Book follow-up appointments and arrange patient transport where required.
• Support department in meeting waiting-time targets and provide admin support.

Connaissances

Customer service

Organisation

Communication

Teamwork

Formation

NVQ L3 or Business Administration

Outils

Cerner

Description du poste

Employer Ashford and St. Peter's Hospitals NHS Foundation Trust Employer type NHS Site St. Peter's Hospital Town Chertsey Salary £27,106 - £28,850 pa inc. HCAS Salary period Yearly Closing 03/11/2026 23:59 Interview date 13/11/2026

ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs)

NHS AfC: Band 3

Job overview

Are you a highly organised, customer-focused individual who thrives in a fast-paced environment? We are looking for a professional and compassionate Receptionist to join our busy Emergency Department (ED) Paediatric team at St Peter's Hospital.

As the first point of contact for patients, relatives and visitors, you will play a vital role in ensuring people receive a friendly, efficient and supportive experience during what can often be a stressful and challenging time.

This is an exciting opportunity to work within one of the Trust's busiest services, making a real difference to patient care while developing your administrative and NHS experience.

Main duties of the job

Welcome and register patients attending the Emergency Department.Provide a professional reception service to patients, relatives and healthcare professionals.Manage telephone enquiries and direct queries appropriately.Maintain accurate real-time patient records using Cerner and other Trust systems.Book follow-up appointments and arrange patient transport where required.Monitor patient pathways and support the department in meeting key performance targets.Liaise with nursing, medical and multidisciplinary teams to support safe and effective patient care.Support clinicians and managers with a range of administrative duties.Respond professionally to challenging situations while maintaining excellent customer care.

Working for our organisation

At Ashford & St Peter's Hospitals NHS Foundation Trust, our staff are at the heart of everything we do. We are committed to supporting your development and wellbeing while providing outstanding care for our patients.

Working with us offers:

• Opportunities for learning and career development.
• A supportive and inclusive team environment.
• The chance to make a real impact on patient experience.
• NHS pension scheme and staff benefits.
• The satisfaction of contributing to a vital frontline service.

Detailed job description and main responsibilities

As a Receptionist within the Emergency Department, you will play a key role in supporting the delivery of a safe, efficient and high-quality service. Working as part of a busy multidisciplinary team, you will provide a professional reception and administrative service and act as the first point of contact for patients, relatives, visitors and healthcare professionals.

Key Responsibilities

Patient Reception and Registration

• Welcome patients, relatives and visitors in a professional, courteous and compassionate manner.
• Register patients accurately on Cerner and other Trust systems, ensuring all demographic details are complete and up to date.
• Manage ambulance patient registrations and liaise with ambulance crews regarding patient information.
• Alert clinical staff to any concerns regarding a patient's presenting condition or infection risks to ensure prompt assessment and treatment.
• Support registration processes for priority and emergency patients, including those attending the Resuscitation area.

Communication and Customer Service

• Respond to telephone and face-to-face enquiries from patients, relatives, GPs and healthcare professionals.
• Provide accurate information and direct enquiries appropriately.
• Deal sensitively and professionally with distressed relatives, bereavement situations and challenging circumstances.
• Escalate complaints or concerns to the appropriate senior member of staff.

Administrative Support

• Provide comprehensive administrative support to the Emergency Department team.
• Book follow-up outpatient appointments and Same Day Emergency Care (SDEC) appointments.
• Arrange patient transport using approved booking systems.
• Process referrals received from GPs and NHS 111 services.
• Manage correspondence, patient documentation and GP notifications.
• Support service managers and team leaders with general administrative duties.

Patient Tracking and Department Coordination

• Monitor patient pathways and support the department in achieving key waiting-time targets.
• Track patient locations and movements throughout the department.
• Maintain awareness of departmental capacity and bed availability.
• Monitor ambulance handover times and escal delays where appropriate.

Data Management and Information Systems

• Maintain accurate, real-time patient records on Cerner.
• Process admissions, transfers and discharges promptly and accurately.
• Investigate and resolve data quality issues and discrepancies.
• Retrieve, upload and archive patient records through Evolve and other Trust systems.
• Ensure compliance with information governance, confidentiality and data protection requirements.

Team Working

• Work collaboratively with clinical and administrative colleagues across the Trust.
• Provide cover for colleagues during annual leave and sickness absence.
• Support the induction and training of new staff where required.
• Maintain effective communication with hospital departments and external healthcare organisations.

Operational Responsibilities

• Monitor stock levels and report shortages.
• Report estate, facilities and IT issues promptly.
• Issue temporary access cards to departmental staff when required.
• Support the maintenance of a clean, safe and organised reception environment.

Person specification

Knowledge

• Awareness and basic understanding of A/E targets.
• Experience of managing complex situations in a busy and fast-paced environment.

Experience

• Cerner Experience or Equivalent
• NVQ L3 or Business Administration or able to demonstrate equivalent.

Certificate of Sponsorship

In line with UKVI requirements, Band 2, Band 3 and Band 4 roles are not eligible for sponsorship.

Please note that only certain roles at Band 5 and above are eligible for sponsorship.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.