Assistant Patient Administrator - Inpatient Wards

Chelwest; Greater London; On-site; GBP 27,000 - 33,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking an Assistant Patient Administrator at Ward Clerk level for 37.5 hours per week. You will support inpatient wards, greet patients and relatives, and coordinate administrative tasks across clinical staff and services.

The role requires strong customer service, organisational skills and the ability to work on a rota including weekends/bank holidays. Training and development are offered within a supportive team.

Qualifications

• GCSE English and Maths or equivalent.
• Previous administrative experience.
• Experience of working on a reception desk.

Responsibilities

• Provide administrative support to the clinical team in the assigned ward.
• Provide cover across the Trust’s administrative resource.
• File all paperwork appropriately.
• Provide cover across the POD as required.
• Ensure data capture for service outcomes.
• Greet relatives entering the ward and provide information.
• Book follow-up appointments and transport.

Skills

Diversity awareness

Customer service

Team work

Organisational skills

Willing to learn new systems

Education

GCSE English and Maths

Job description

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

Assistant Patient Administrator - Inpatient Wards

NHS AfC: Band 2

Main area Inpatient Wards Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Mon-Sun, Bank Holidays and weekends, 08.00-20.00 on a rota basis) Job ref 289-CS-581

Site West Middlesex Hospital Town Isleworth Salary £30,142 per annum incl. HCAS Salary period Yearly Closing 08/11/2026 23:59

Job overview

Assistant Patient Administrator - Band 2 Ward Clerk 37.5 hrs per week

Monday-Sunday 8.00-20.00 some weekends and bank holidays on a rota

We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.
You will be expected to provide administrative support to a diverse team including clinical staff
The successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post
holder will be required to work in one of the following areas, providing cross cover where necessary:

• Wards
• Reception

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Detailed job description and main responsibilities

• Provide administrative support to the clinical team in the team assigned and provide cover
  across the Trust’s administrative resource
• File all paperwork appropriately
• Provide cover across the POD as and when required
• Ensure all procedures are followed re data capture for service specific outcomes
• Provide an excellent standard of service to patients at all times
• Adhere to trust-wide standard operating procedures and policies developed for clinical
  administrative processes and participate in their development
• Photocopying, filling
• Greeting relatives as they enter the ward
• Booking follow up appointments
• Booking Transport

Qualifications

• GCSE English and Maths or equivalent

Experience

• Previous administrative experience
• Experience of working on a reception desk

Skills & Knowledge

• Ability to work with diverse group of people
• Ability to work under supervision as part of a team
• Good organisational skills in order to plan and prioritise workload
• Willing to learn new systems

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

• Looking for flexible work? Why not join our StaffBank .

The recruitment team are available to provide support from 9am–5pm, Mon–Fri. To contact the team please call the Trust switchboard and ask for ‘Recruitment team, Human Resources Department’.