Ward Clerk - Robin Smith ward

Royal United Hospitals Bath NHS Foundation Trust; Bath; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

The Royal United Hospitals Bath NHS Foundation Trust is seeking an enthusiastic Clerical Assistant to join the Robin Smith Ward. The role focuses on reception duties, clerical support, stores management, and general admin to keep the ward running smoothly.

You will greet patients and relatives, answer calls, liaise with nurses and doctors, support discharge processes, and arrange follow-up appointments and transport as needed. Good IT skills and a calm, team-focused approach are essential.

Qualifikationen

• Good IT skills are required and hospital experience is desirable but not essential.

Aufgaben

• Greet patients and relatives warmly and provide information clearly.
• Direct patients and relatives to ward facilities.
• Answer telephone enquiries and relay messages politely.
• Liaise with nurses, doctors, GP's and other staff to communicate information accurately.
• Support the nursing staff with discharge of patients.
• Arrange follow-up appointments and transport when required.
• Organise maintenance/repairs of ward equipment and facilities.

Kenntnisse

Good IT skills

Jobbeschreibung

We are looking to recruit an enthusiastic and motivated individual to join our clerical team on Robin Smith ward. Robin Smith Ward is a busy 28-bed mixed-sex General Surgery ward caring for both emergency and elective patients. We provide specialist surgical care across a range of disciplines including colorectal, gynaecology, urology, Breast, ENT and maxillofacial surgery. We are a friendly and supportive team committed to delivering high-quality, patient-centered care. Duties include reception and clerical support to the Unit, stores management and general administrative duties., To provide efficient and professional administrative and clerical support to Waterhouse ward. This will include:

• To greet patients and relatives in a friendly and courteous manner and provide relevant information clearly to them.
• Direct patients and relatives to facilities on the ward.
• Answer all telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate.
• Liaise with nurses, Doctors, GP's and other members of the team obtaining and communicating necessary information accurately to assist the provision of a quality service for the patients.
• To support the nursing staff and other members of the multidisciplinary team in the efficient and courteous discharging of patients.
• Arrange follow up appointments and transport for patients when required.
• Organise the maintenance/repairs of equipment/facilities when required for the ward.

Good IT skills are required and previous experience of working in a hospital environment would be desirable but not essential as training will be provided.

You also need strong communication skills with the ability to work in a pressurised environment. If you like to work on a busy environment, with no two days the same and be a part of a great team, then this is the job for you!

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff well-being, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial well-being. We've even got a pool! We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.