Ward Clerk

Cambridge University Hospitals NHS Foundation Trust; Hartford; On-site; GBP 18,000 - 23,000; Part time

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking a well-organised Ward Clerk to join Ward G5 on the Transplant Unit. The role supports a 28-bed transplant ward and a 5-bed high dependency area, handling patient reception, telephone messages, and multi-disciplinary communications.

You will maintain Epic System and deliver efficient administrative services, with a strong emphasis on privacy and patient care. Part-time position across Monday, Thursday and Friday.

Qualifications

• Excellent verbal, written, IT and customer care skills.
• Ability to prioritise workload and work well under pressure.
• Willingness to learn and work proactively on own initiative.

Responsibilities

• Meet and receive patients, visitors and staff on the ward.
• Answer the telephone and relay messages accurately.
• Maintain effective communications between patients, relatives and the team.
• Liaise with the multi professional team to ensure information flows.
• Report complaints or concerns to the nurse in charge.
• Assist in ward staff orientation within the ward clerk remit.
• Uphold privacy, dignity and confidentiality at all times.
• Keep Epic System up to date re capacity (admissions, discharges, transfers).
• Provide efficient administration support for the ward.
• Work independently and as part of a team.

Skills

Verbal communication

Written communication

IT skills

Microsoft Office

Teamwork

Education

GCSEs or equivalent

Tools

Epic System

Microsoft Office

Job description

We are delighted to offer a Ward Clerk opportunity for a well-organised individual to join Ward G5 on our Transplant Unit.

This post within the Transplant Unit is predominantly based on Ward G5, a 28 bedded Transplant Ward, specialising in renal, liver, pancreas and multiorgan transplants. However you will provide support to F5 also, which is a 5 bedded transplant high dependency area., Meet and receive patients, visitors and other members of staff to the ward in a polite, courteous and professional manner.

Answer the telephone and relay accurate messages as appropriate.

Maintain effective communications between patients, their relatives and the team within the department.

Liaise with all members of the multi professional team to ensure effective communications are maintained within the department and with other areas in the Trust.

Report complaints or concerns to the nurse in charge.Assist in the orientation of new staff to the ward within the ward clerk remit.

Be responsibility for ensuring that the privacy, dignity and confidentiality of patients, relatives and colleagues is respected at all times.

Keeping Epic System up to date re capacity (admissions, discharges, transfers etc).

You must be able to work both independently and within a team. You will provide an efficient and effective administration service for the Ward. You will need excellent communication skills and the ability to prioritise your workload and work well under pressure.

You must be willing to learn, and work proactively on your own initiative. You should have excellent verbal, written, IT and customer care skills with a good understanding and practical experience of Microsoft applications. You must be able to uphold our Values of Together, Safe, Kind, and Excellent at all times.

This is a part-time position working 24 hours per week across Monday, Thursday and Friday.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people - patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values - Together - Safe, Kind, Excellent - are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.