Ward Clerk & Receptionist — Flexible Hours (NHS Day Unit)

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Flexible working hours

Discounted gym memberships

Excellent pension scheme and annual/le

Job summary

Norfolk and Norwich University Hospital NHS Foundation Trust is seeking a Band 2 Ward Clerk/Receptionist for the Aylsham Medical Day Unit. You will be the first point of contact for patients and visitors, delivering welcoming, professional reception and administrative support in a busy NHS environment.

The role requires good communication, organisation and confidentiality, with duties spanning front-dof-house reception, information provision and collaboration with the multidisciplinary team to

Qualifications

• Experience in busy reception or front-of-house roles.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks in a busy environment.

Responsibilities

• Manning the front reception desk and welcoming patients, relatives and visitors to the unit.
• Greeting patients attending the service in a friendly, professional manner.
• Responding to enquiries and directing queries to the relevant staff.
• Accurately recording patient attendance and updating Trust systems.
• Providing administrative and clerical support to the clinical team.
• Maintaining confidentiality and handling information appropriately.
• Collaborating with the multidisciplinary team to support unit operations.

Skills

Reception duties

Customer service

Communication

Teamwork

Education

GCSEs or equivalent

Tools

Trust IT systems

Job description

Norfolk and Norwich University Hospital NHS Foundation Trust is seeking a Band 2 Ward Clerk/Receptionist for the Aylsham Medical Day Unit. You will be the first point of contact for patients and visitors, delivering welcoming, professional reception and administrative support in a busy NHS environment.

The role requires good communication, organisation and confidentiality, with duties spanning front-dof-house reception, information provision and collaboration with the multidisciplinary team to