Patient-Focused Ward Clerk & Receptionist

Medway NHS Foundation Trust; Gillingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Ward Clerk / Receptionist at Medway NHS Foundation Trust, based in Gillingham (Kent, United Kingdom). The role sits in Division: Medicine and Emergency Care, Care Group: Specialist Medicine, Band 2, with a salary of £25,272 per annum/pro rata.

We seek a patient-centred, organised individual with excellent IT skills to support ward operations, patient administration, and frontline reception duties within a collaborative multidisciplinary team.

Qualifications

• GCSE level including English or equivalent qualification/experience
• Computer literacy including ability to use Microsoft Excel
• Previous administrative experience (NHS background preferred but not essential)
• Management of electronic diary

Responsibilities

• Admitting, discharging and transferring patients onto the Bed Management System and updating PAS and Teletracking systems; print handover lists and book transport
• Receiving and processing patients' case-notes and ensuring notes are ready for ward rounds
• Collecting patients' case-notes from Health Records and transit areas
• Collecting ethnic and religious data and inputting into PAS System
• Acting as Stage One Officer to determine overseas patients' liability for treatment charges
• Filing, updating and maintaining patients' records and ensuring accuracy on front sheets
• Delivering post, diagnostic and prescriptions forms and collecting drugs from Pharmacy
• Assisting Nursing staff with patients' property and valuables and arranging for safe custody
• Liaising with General Office regarding patients' pensions/benefits
• Organising and booking departmental clinics on the PAS system and ensuring documentation is complete
• Greeting patients and assisting with queries on PAS system and during visits

Skills

IT skills

Organisational skills

Interpersonal skills

Education

GCSE English

GCSE level or equivalent

Tools

Excel

Job description

Ward Clerk / Receptionist at Medway NHS Foundation Trust, based in Gillingham (Kent, United Kingdom). The role sits in Division: Medicine and Emergency Care, Care Group: Specialist Medicine, Band 2, with a salary of £25,272 per annum/pro rata.

We seek a patient-centred, organised individual with excellent IT skills to support ward operations, patient administration, and frontline reception duties within a collaborative multidisciplinary team.