Ward Clerk/Receptionist

Norfolk and Norwich University Hospital NHS Foundation Trust; Norwich; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Flexible working hours

Discounted gym memberships

Excellent pension scheme and annual/le

Job summary

Norfolk and Norwich University Hospital NHS Foundation Trust is seeking a Band 2 Ward Clerk/Receptionist for the Aylsham Medical Day Unit. You will be the first point of contact for patients and visitors, delivering welcoming, professional reception and administrative support in a busy NHS environment.

The role requires good communication, organisation and confidentiality, with duties spanning front-dof-house reception, information provision and collaboration with the multidisciplinary team to

Qualifications

• Experience in busy reception or front-of-house roles.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks in a busy environment.

Responsibilities

• Manning the front reception desk and welcoming patients, relatives and visitors to the unit.
• Greeting patients attending the service in a friendly, professional manner.
• Responding to enquiries and directing queries to the relevant staff.
• Accurately recording patient attendance and updating Trust systems.
• Providing administrative and clerical support to the clinical team.
• Maintaining confidentiality and handling information appropriately.
• Collaborating with the multidisciplinary team to support unit operations.

Skills

Reception duties

Customer service

Communication

Teamwork

Education

GCSEs or equivalent

Tools

Trust IT systems

Job description

The Aylsham Medical Day Unit is a nurse-led day unit providing planned care for patients referred from all specialties across the Acute Trust. Established in 2018, our service treated more than 11,000 patients last year alone. Our patients are at the heart of everything we do. We aim to support patients living with chronic or acute conditions to remain in their own homes, avoid unnecessary hospital admissions and facilitate early discharge from inpatient care.

We are looking for an enthusiastic, organised and compassionate Band 2 Ward Clerk/Receptionist to join our friendly team and provide a high-quality reception and administrative support service within the unit. As the first point of contact for our patients, relatives and visitors, you will play an important role in creating a welcoming and positive experience. You will need to be approachable, professional and able to communicate effectively with a wide range of people, including patients, relatives and members of the multidisciplinary team. We are looking for someone who is organised, reliable and approachable, with good communication and interpersonal skills. You should be comfortable working in a busy patient-facing environment, able to prioritise your workload and have a commitment to providing an excellent standard of service. The unit operates 7am until 19:30, 7 days a week.

Main duties

• Manning the front reception desk and welcoming patients, relatives and visitors to the unit.
• Greeting patients attending the service in a friendly, professional and compassionate manner.
• Responding to enquiries and providing appropriate information or directing queries to the relevant member of staff.
• Accurately recording patient attendance and maintaining information on Trust systems.
• Providing administrative and clerical support to the clinical team.
• Communicating effectively with patients, relatives and colleagues.
• Maintaining confidentiality and ensuring information is handled appropriately.
• Working collaboratively with the multidisciplinary team to support the smooth running of the unit.
• Contributing to a high-quality patient experience and delivering our service in line with the Trust's PRIDE values.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics