Perioperative Ward Clerk & Receptionist

NTH; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

North Tees and Hartlepool NHS Foundation Trust seeks a Ward Clerk/Receptionist to provide comprehensive admin and reception support within Perioperative Services. You will be the first point of contact for patients, relatives and visitors, updating attending lists and recording details in Trakcare.

Responsibilities include maintaining patient records, handling communications, and supporting theatre and day case units with flexible coverage across Perioperative Services.

Qualifications

• GCSE Maths or equivalent required.
• GCSE English or equivalent required.
• Experience in a customer focused environment.
• Experience using computerised systems and technologies.
• Excellent communication and organisational skills.
• Experience of working in a healthcare environment.
• Experience of using Trakcare.

Responsibilities

• Provide comprehensive admin and reception support to Perioperative Services.
• Act as first point of contact for patients, relatives and visitors in perioperative and admissions areas.
• Update and manage theatre operating lists and update patient attendance in Trakcare.
• Maintain accurate patient records and perioperative documentation.
• Handle telephone enquiries and escalate complex issues as needed.
• Provide flexible administrative cover across Perioperative Services when required.

Skills

GCSE Maths

GCSE English

Customer service

Computer systems

Communication

Healthcare experience

Trakcare

Job description

North Tees and Hartlepool NHS Foundation Trust seeks a Ward Clerk/Receptionist to provide comprehensive admin and reception support within Perioperative Services. You will be the first point of contact for patients, relatives and visitors, updating attending lists and recording details in Trakcare.

Responsibilities include maintaining patient records, handling communications, and supporting theatre and day case units with flexible coverage across Perioperative Services.