Receptionist

NHS Professionals; Norwich; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Bank shifts and flexibility

Shift portal access

Training and development

Pension scheme

Job summary

NHS Professionals is seeking a Receptionist for a temporary role at Hellesdon Hospital, Norwich. 37.5 hours per week, Monday to Friday, 9am–5pm, 12‑week duration with potential extension. Band 2 pay, approximately £12.92 per hour, with benefits of NHS Professionals’ flexible shifts and admin support.

The role involves front-ditting reception, data entry, and liaison with service users, carers and staff. Prior reception and customer service experience are preferred, and proficiency with Microsoft

Qualifications

• The postholder has at least 1 year of receptionist experience (preferred).
• Customer service in a front-facing role for 1 year (preferred).

Responsibilities

• Handle calls and greet service users and carers in person.
• Data entry, typing, scanning and uploading to clinical systems.
• Maintain composure in distressing situations to support care.
• Use Microsoft packages to support daily admin tasks.

Skills

Reception experience

Customer service

Microsoft Office

Tools

Lorenzo

Job description

NHSP ID: 91554

Job Title: Receptionist

Department: Rollesby Ward

Duration: This is a temporary role, and it is currently due to last roughly 12 weeks, could be extended

Location: Hellesdon Hospital, Drayton High Rd, Norwich, NR6 5BE

Hours & Working Pattern: 37.5 hours per week, Mon - Fri, 9am - 5pm

Pay Banding: Band 2 - £12.92 per hour

Trust: Norfolk and Suffolk NHS Foundation Trust

The postholder must have the following experience:

• Reception experience
• Customer Service experience in a Customer-Facing role

Job Description

Duties will include, but not be limited to:

• Call handling, face to face liaison with service users, carers and colleagues alike, data entry, typing, scanning, uploading to clinical systems.
• Previous experience of Trust IT system (Lorenzo) would be of benefit but not essential as all training will be provided.
• Previous experience of all Microsoft packages is desirable in the successful candidate.
• Resilience to support in an administrative capacity to distressing / upsetting situations ensuring the best care to our service users / carers and families.
• Ability to remain calm under pressure within a reception environment.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS
2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times
3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

As a member of NHS Professionals, you have fantastic benefits:

• Competitive pay rates - work this week, get paid next week
• Essential support when you need it- 24/7 365 days - call us anytime
• Multi locational - work across neighbouring Trusts
• Manage your shifts and timesheets on the go - access your "My Bank" shift portal anywhere, anytime online or through your smartphone
• Varied working options to suit your lifestyle - access to the Bank gives you options of ad hoc shifts or longer-term placements
• Training and development opportunities - Keep up with the essentials and more
• Build holiday allowance for every shift you work - your work life balance is important to us
• Stakeholder pension scheme available - a flexible future for you and yours

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

Experience:

• Receptionist: 1 year (preferred)
• Customer Service in a Customer-Facing role: 1 year (preferred)