Ward Clerk & Receptionist — Children’s Unit (Part-Time)

University Hospitals Dorset; Poole; On-site; GBP 23,000 - 28,000; Part time

Job summary

University Hospitals Dorset invites applications for a Ward Clerk/Receptionist within the CAU and Paediatric reception teams at Poole Hospital. The post supports CAU and Paediatric Reception, covering for absences to ensure smooth ward operations and patient flow.

The role focuses on first contact with patients and families, co-ordination of follow-up appointments, and accurate data handling for the ward and outpatient pathways. Hours are Thursday, Friday and Saturday 10:00–18:00.

Qualifications

• Competent use of IT skills.
• Ability to work under pressure with predictable interruptions.
• GCSE or Equivalent in English and Numeracy.
• ECDL.

Responsibilities

• Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
• Deal with enquiries from patients, relatives, visitors, staff, GP’s or Health Visitors from within and outside the hospital and coordinate to relevant source.
• To advise the Outpatient Department of the need for follow-up appointments, following a child's discharge from the Ward, including accurate patient data.
• To receive telephone calls and take accurate messages for the ward staff.

Skills

IT skills

Work under pressure

Positive attitude

Healthcare environment

Adaptable

Education

GCSE English and Numeracy

ECDL

Job description

University Hospitals Dorset invites applications for a Ward Clerk/Receptionist within the CAU and Paediatric reception teams at Poole Hospital. The post supports CAU and Paediatric Reception, covering for absences to ensure smooth ward operations and patient flow.

The role focuses on first contact with patients and families, co-ordination of follow-up appointments, and accurate data handling for the ward and outpatient pathways. Hours are Thursday, Friday and Saturday 10:00–18:00.