CAU Ward Clerk/ Receptionist | University Hospitals Dorset NHS Foundation Trust
Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
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Résumé du poste
Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust is seeking a CAU Ward Clerk/Receptionist based in Poole. You will support CAU and Paediatric Reception, cover absences and provide an efficient ward clerk service for the Children’s Unit.
The role involves welcoming patients and visitors, handling enquiries, arranging follow-up appointments and taking accurate messages. Hours are Thursday, Friday and Saturday 10:00–18:00; interview on 1 December and closing date 6 December 2026.
Qualifications
- Provide support to CAU and Paediatric Reception
- Cover for absences in CAU Ward Clerk/Reception role
- Produce efficient ward clerk service for Children's Unit
- Handle reception duties with courtesy and dignity
Responsabilités
- Receive all patients, families and visitors in a courteous, dignified manner
- Answer enquiries from patients, relatives, visitors, staff, GPs or Health Visitors
- Coordinate referrals from within and outside the hospital to relevant sources
- Advise Outpatient Department of follow-up appointment needs
- Assist with follow-up after a child's discharge with accurate patient data
- Receive telephone calls and take accurate messages for ward staff
Description du poste
Company:
Company: Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust
University Hospital Dorset are looking for a CAU Ward Clerk/ Receptionist.
- To provide support to CAU and Paediatric Reception and cover for absences.
- To provide an efficient ward clerk service to the Children's Unit.
- To provide an efficient and effective elective/emergency admissions service for the Children's Unit.
Base Location: Poole Hospital and will move to RBH.
Interview: 1st December
- Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
- Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors.
- from within and outside the hospital and co-ordinate to relevant source
- To advise the Outpatient Department of the need for follow-up appointments,
- following a child's discharge from the Ward, including accurate patient data
- To receive telephone calls and take accurate messages for the ward staff.
UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patients, a cheerful disposition and a positive attitude is a must have.
The hours of work areThursday, Friday and Saturday 10.00-18.00.
This advert closes on Sunday 22 Nov 2026
Proud member of the Disability Confident employer scheme
Company: Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust Salary: £25,272 pa/pr Hours: Part-time Location: Poole, BH15 2JB Job type: Permanent Posting date: 6 Nov 2026 Closing date: 6 Dec 2026
University Hospital Dorset are looking for a CAU Ward Clerk/ Receptionist.
- To provide support to CAU and Paediatric Reception and cover for absences.
- To provide an efficient ward clerk service to the Children's Unit.
- To provide an efficient and effective elective/emergency admissions service for the Children's Unit.
Base Location: Poole Hospital and will move to RBH.
Interview: 1st December
- Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
- Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors.
- from within and outside the hospital and co-ordinate to relevant source
- To advise the Outpatient Department of the need for follow-up appointments,
- following a child's discharge from the Ward, including accurate patient data
- To receive telephone calls and take accurate messages for the ward staff.
UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patients, a cheerful disposition and a positive attitude is a must have.
The hours of work areThursday, Friday and Saturday 10.00-18.00.
This advert closes on Sunday 22 Nov 2026
Proud member of the Disability Confident employer scheme
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
£25,272 pa/pro rata
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