CAU Ward Clerk/ Receptionist

University Hospitals Dorset NHS Foundation Trust; England; On-site; GBP 20,000 - 23,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is recruiting a Ward Clerk for the Children’s Unit in the UK. The role involves supporting CAU and Paediatric Reception, covering absences, and providing a courteous, dignified service to patients and families.

You will handle enquiries, coordinate follow‑ups and ensure accurate patient data for elective and emergency admissions, while assisting ward staff with messages and communications.

Responsibilities

• To provide support to CAU and Paediatric Reception and cover for absences.
• To provide an efficient ward clerk service to the Children's Unit.
• To provide an efficient and effective elective/emergency admissions service for the Children's Unit.
• Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
• Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors
• from within and outside the hospital and co-ordinate to relevant source
• To advise the Outpatient Department of the need for follow-up appointments, following a child's discharge from the Ward, including accurate patient data
• To receive telephone calls and take accurate messages for the ward staff.

Job description

• To provide support to CAU and Paediatric Reception and cover for absences.
• To provide an efficient ward clerk service to the Children's Unit.
• To provide an efficient and effective elective/emergency admissions service for the Children's Unit., Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
• Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors
• from within and outside the hospital and co-ordinate to relevant source
• To advise the Outpatient Department of the need for follow-up appointments,
• following a child's discharge from the Ward, including accurate patient data
• To receive telephone calls and take accurate messages for the ward staff.
  UHD are investing,developingand transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or servicerelocatesas part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.