Ward Clerk & Receptionist – Children's Unit Support

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust; Poole; On-site; GBP 23,000 - 28,000; Part time

Job summary

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust is seeking a CAU Ward Clerk/Receptionist based in Poole. You will support CAU and Paediatric Reception, cover absences and provide an efficient ward clerk service for the Children’s Unit.

The role involves welcoming patients and visitors, handling enquiries, arranging follow-up appointments and taking accurate messages. Hours are Thursday, Friday and Saturday 10:00–18:00; interview on 1 December and closing date 6 December 2026.

Qualifications

• Provide support to CAU and Paediatric Reception
• Cover for absences in CAU Ward Clerk/Reception role
• Produce efficient ward clerk service for Children's Unit
• Handle reception duties with courtesy and dignity

Responsibilities

• Receive all patients, families and visitors in a courteous, dignified manner
• Answer enquiries from patients, relatives, visitors, staff, GPs or Health Visitors
• Coordinate referrals from within and outside the hospital to relevant sources
• Advise Outpatient Department of follow-up appointment needs
• Assist with follow-up after a child's discharge with accurate patient data
• Receive telephone calls and take accurate messages for ward staff

Job description

Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust is seeking a CAU Ward Clerk/Receptionist based in Poole. You will support CAU and Paediatric Reception, cover absences and provide an efficient ward clerk service for the Children’s Unit.

The role involves welcoming patients and visitors, handling enquiries, arranging follow-up appointments and taking accurate messages. Hours are Thursday, Friday and Saturday 10:00–18:00; interview on 1 December and closing date 6 December 2026.