CAU Ward Clerk/ Receptionist

University Hospitals Dorset NHS Foundation Trust; Yate; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Dorset NHS Foundation Trust is recruiting a CAU Ward Clerk/Receptionist for Poole Hospital, with move to RBH. You will be the first point of contact for patients and visitors, ensuring a courteous and dignified service.

The role involves supporting CAU and Paediatric reception, handling enquiries, scheduling follow-ups, and managing ward communications. The hours are Thursday, Friday and Saturday, 10:00–18:00, and the post requires IT competence and a calm, reliable approach.

Qualifications

• GCSE English and Numeracy or equivalent required.
• ECDL demonstrated computer competence.
• Competent IT skills and basic Office software experience.

Responsibilities

• Receive patients, families and visitors in a courteous and dignified manner.
• Answer enquiries and coordinate to the relevant source.
• Advise on follow-up appointments with accurate patient data.
• Receive telephone messages for ward staff.

Skills

IT skills

Positive attitude

Caring attitude

Adaptable

Education

GCSE English & Numeracy

ECDL

Tools

MS Office

Job description

CAU Ward Clerk/ Receptionist

University Hospitals Dorset NHS Foundation Trust

The closing date is 22 November 2026

University Hospital Dorset are looking for a CAU Ward Clerk/ Receptionist.

Job overview:

• To provide support to CAU and Paediatric Reception and cover for absences.
• To provide an efficient ward clerk service to the Children's Unit.
• To provide an efficient and effective elective/emergency admissions service for the Children's Unit.

Base Location: Poole Hospital and will move to RBH.

Interview: 1st December

Main duties of the job

• Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times.
• Deal with any enquiries from patients, relatives, visitors, staff, GP's or Health Visitors from within and outside the hospital and co-ordinate to relevant source
• To advise the Outpatient Department of the need for follow-up appointments, following a child's discharge from the Ward, including accurate patient data
• To receive telephone calls and take accurate messages for the ward staff.

About us

UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.

If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.

UHD has active networks including Women's, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.

AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.

Job responsibilities

Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patients, a cheerful disposition and a positive attitude is a must have.

The hours of work are Thursday, Friday and Saturday 10.00-18.00.

Experience

• Competent use of IT skills
• Ability to work under pressure with predictable interruptions
• GCSE or Equivalent in English and Numeracy
• ECDL

Skills

• Positive and caring attitude
• Interest in working in the healthcare sector/ NHS environment
• Adaptable to different situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust