Pediatric Ward Clerk & Receptionist — Calm First-Contact Support

University Hospitals Dorset NHS Foundation Trust; Yate; On-site; GBP 12,000 - 15,000; Part time

Job summary

University Hospitals Dorset NHS Foundation Trust is recruiting a CAU Ward Clerk/Receptionist for Poole Hospital, with move to RBH. You will be the first point of contact for patients and visitors, ensuring a courteous and dignified service.

The role involves supporting CAU and Paediatric reception, handling enquiries, scheduling follow-ups, and managing ward communications. The hours are Thursday, Friday and Saturday, 10:0–18:00, and the post requires IT competence and a calm, reliable approach.

Qualifications

• IT literacy and ability to use hospital systems.
• Experience of working on reception and handling enquiries.
• Strong customer service skills and professional communication.

Responsibilities

• First point of contact for patients and visitors.
• Support CAU and Paediatric reception areas.
• Handle enquiries, schedule follow-ups, and manage ward communications.

Skills

IT literacy

Reception experience

Customer service

Job description

University Hospitals Dorset NHS Foundation Trust is recruiting a CAU Ward Clerk/Receptionist for Poole Hospital, with move to RBH. You will be the first point of contact for patients and visitors, ensuring a courteous and dignified service.

The role involves supporting CAU and Paediatric reception, handling enquiries, scheduling follow-ups, and managing ward communications. The hours are Thursday, Friday and Saturday, 10:0–18:00, and the post requires IT competence and a calm, reliable approach.