Ward Clerk & Patient Services Coordinator

NHS Jobs; Swindon; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Wage access on demand

Wellbeing resources

Learning and development opportunities

Job summary

HCRG Care Group in Swindon is seeking a Business Support Advisor / Ward Clerk to deliver comprehensive administrative support within a clinical ward setting. You will maintain patient information systems, coordinate admissions and transfers, and support reception services to ensure smooth patient care.

The role is based at SWICC (Swindon Intermediary Care Centre) and is a full-time position (37.5 hours per week), with opportunities for development and a strong team environment.

Qualifications

• Administrative experience required.
• Excellent keyboard/data entry skills and computer proficiency.
• Experience handling telephone, email and in-person enquiries.
• Strong organisational and prioritisation abilities.
• Ability to maintain accurate records and documentation.
• Professional communication skills.

Responsibilities

• Maintain patient information systems.
• Coordinate admissions, discharges and transfers.
• Support ward reception and administration.
• Provide a warm, professional welcome to patients and visitors.
• Assist with transport arrangements and patient welfare logistics.
• Ensure timely, accurate ward documentation.

Skills

Administrative experience

Data entry

Phone/Email/Face-to-face enquiries

Organisational skills

Record keeping

Communication skills

Teamwork

Confidentiality

Customer service

GCSE English & Maths

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

HCRG Care Group in Swindon is seeking a Business Support Advisor / Ward Clerk to deliver comprehensive administrative support within a clinical ward setting. You will maintain patient information systems, coordinate admissions and transfers, and support reception services to ensure smooth patient care.

The role is based at SWICC (Swindon Intermediary Care Centre) and is a full-time position (37.5 hours per week), with opportunities for development and a strong team environment.