Administrator

NHS Jobs; Swindon; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Wage access on demand

Wellbeing resources

Learning and development opportunities

Job summary

HCRG Care Group in Swindon is seeking a Business Support Advisor / Ward Clerk to deliver comprehensive administrative support within a clinical ward setting. You will maintain patient information systems, coordinate admissions and transfers, and support reception services to ensure smooth patient care.

The role is based at SWICC (Swindon Intermediary Care Centre) and is a full-time position (37.5 hours per week), with opportunities for development and a strong team environment.

Qualifications

• Administrative experience required.
• Excellent keyboard/data entry skills and computer proficiency.
• Experience handling telephone, email and in-person enquiries.
• Strong organisational and prioritisation abilities.
• Ability to maintain accurate records and documentation.
• Professional communication skills.

Responsibilities

• Maintain patient information systems.
• Coordinate admissions, discharges and transfers.
• Support ward reception and administration.
• Provide a warm, professional welcome to patients and visitors.
• Assist with transport arrangements and patient welfare logistics.
• Ensure timely, accurate ward documentation.

Skills

Administrative experience

Data entry

Phone/Email/Face-to-face enquiries

Organisational skills

Record keeping

Communication skills

Teamwork

Confidentiality

Customer service

GCSE English & Maths

Education

GCSE English and Maths

Tools

Microsoft Office

Job description

Package Description

Make a Difference Every Day Looking for a rewarding role where your organisational skills make a real difference? Join our busy ward team as a Business Support Advisor / Ward Clerk. Be the welcoming face and organisational backbone of a busy hospital ward. Play a vital role in supporting patients, visitors and healthcare professionals through high-quality administrative and reception services that help deliver exceptional patient care. The role is ideal for someone with strong organisational skills, administration experience and a customer-focused approach who enjoys working as part of a team and making a positive difference to patient care.

Job Summary

An exciting opportunity has arisen for a Business Support Advisor / Ward Clerk to join our team providing comprehensive administrative support within a clinical ward setting. The successful candidate will be responsible for maintaining patient information systems, coordinating patient transport, supporting reception services and ensuring accurate and timely completion of ward administration processes. This role requires excellent organisational skills, attention to detail and the ability to build effective working relationships with patients, colleagues and external stakeholders. If you enjoy working with people, thrive in a fast-paced setting and take pride in delivering excellent customer service, we'd love to hear from you. The role is based at SWICC (Swindon Intermediary Care Centre) and is a full-time position, working 37.5 hours per week.

Package Description

As a Business Support Advisor / Ward Clerk, you’ll be part of our valued team based at SWICC (Swindon Intermediary Care Centre) receiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates.
• Online and face-to-face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year.

How You’ll Make a Difference

• Help ensure patients receive a seamless and positive experience throughout their care journey.
• Support clinical teams by keeping patient information accurate, accessible and up to date.
• Play a vital role in coordinating admissions, discharges and patient transfers.
• Provide a warm and professional welcome to patients, families and visitors.
• Coordinate transport and practical arrangements that support timely care delivery.
• Ensure important communications and enquiries are handled efficiently and compassionately.
• Contribute to the smooth day-to-day running of ward services through effective administration.
• Make a meaningful contribution to a service that puts patients at the heart of everything it does.

What We’re Looking For

Essential Criteria

• Administrative experience.
• Strong keyboard, data entry and computer skills.
• Experience handling telephone, email and face-to-face enquiries.
• Excellent organisational and prioritisation skills.
• Ability to maintain accurate records and documentation.
• Professional communication skills.
• Ability to work independently and within a team.
• Confidentiality and attention to detail.
• Customer service experience.
• GCSE English and Maths (or equivalent) or relevant experience.

Desirable Criteria

• Ward clerk or medical administration experience.
• NHS or healthcare sector experience.
• Knowledge of patient record systems.
• Experience coordinating transport or appointments.
• Stock control or general office support experience.

Further Information About the Role

For full details of the role, responsibilities, and person specification, please refer to the attached Job Description. If you would like to find out more about the role, its responsibilities or the team, please contact Lesley Campbell at [e-mail].

About the Company

We change lives by transforming health and care. Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone. While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

Applicant Information

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job you will provide personal data that will be processed and held by the company. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Recruitment Enquiries

For support with your application or any recruitment-related questions, please contact Karen Rees, Recruitment Advisor, at [e-mail] or on 07919 118944.