Patient Care Front Desk Specialist

Hawthorn Medical Centre; Swindon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Hawthorn Medical Centre is seeking a friendly receptionist to join our multi-disciplinary team in Swindon. You will support patients face to face or by telephone, directing them to the appropriate service with courtesy and efficiency.

As a key member of the reception team you will maintain appointment systems, handle messages, and liaise with clinical and admin staff to ensure smooth patient flow. We value excellent communication and a proactive, team‑oriented approach.

Qualifications

• Excellent communication, both written and verbal.
• Ability to multi-task and manage competing priorities.
• Professional, personable approach and IT literacy.

Responsibilities

• Receiving and calling patients.
• Navigating patients to the correct service.
• Maintaining the practice appointments system.
• Processing and distributing mail.
• Taking messages and passing on information.

Skills

Excellent communication (written and

Multi-tasking

IT systems literacy

Team player

Job description

Hawthorn Medical Centre is seeking a friendly receptionist to join our multi-disciplinary team in Swindon. You will support patients face to face or by telephone, directing them to the appropriate service with courtesy and efficiency.

As a key member of the reception team you will maintain appointment systems, handle messages, and liaise with clinical and admin staff to ensure smooth patient flow. We value excellent communication and a proactive, team‑oriented approach.