Ward Clerk: Patient Care & Admin (Part-Time)

MFT; Manchester; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Ward Clerk is a key member of the ward team at Wythenshawe Hospital in Manchester. We seek a proficient, organised administrator with excellent people and communication skills to provide a comprehensive service to patients and support the MDT.

The role includes updating the HIVE system, handling calls, liaising with relatives, and ordering paperwork and stationery while maintaining high standards of accuracy and timeliness. IT skills and healthcare/customer service experience are essential.

Qualifications

• Excellent telephone and communication skills are essential.
• Able to work in a busy administration service with a varies workload.
• Excellent IT skills and experience in customer service or healthcare.
• Ability to work independently and as part of a team.

Responsibilities

• Communicate with patients' relatives and carers as a point of liaison.
• Update the HIVE system and manage data input.
• Answer calls professionally and timely; order paperwork and stationery.
• Work alongside MDTs to ensure tasks are completed to a high standard.

Skills

Telephone communication

Interpersonal skills

IT skills

Customer service experience

Education

General education level

Tools

HIVE system

Microsoft Access Database

Job description

The Ward Clerk is a key member of the ward team at Wythenshawe Hospital in Manchester. We seek a proficient, organised administrator with excellent people and communication skills to provide a comprehensive service to patients and support the MDT.

The role includes updating the HIVE system, handling calls, liaising with relatives, and ordering paperwork and stationery while maintaining high standards of accuracy and timeliness. IT skills and healthcare/customer service experience are essential.